Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

Using UC: Retirees

As a retiree, you can use Unified Communications (UC) to send and receive email. You can also use UC to manage appointments and share your calendar with others.

Your email address,, will remain the same after your retirement. In many cases, the way you check your email, store your contacts, and schedule meetings will be very similar to what you do already, although you may need to update to the latest software.  For example, if you use Microsoft Outlook, you can continue to use it.  You can also continue to check your email online, although you should do it through

UC Training

Online tutorial pages and in-person training workshops for UC are available for Windows & Mac.

All UC at Illinois workshops for Outlook and Lync will continue to be offered at no cost to faculty, staff, professional students, graduate students, and retirees of the Urbana campus.

See UC Training for more information.

Why should I use my Exchange account, rather than forwarding my mail to another email service?

Unless you are closing your campus accounts, CITES strongly discourages faculty, staff, and graduate students from forwarding their email for the following reasons:

  • You risk violating FERPA and other regulations. These laws protect student information or other confidential information from being disclosed to a third-party, which includes companies that provide email services.
  • Your other account might be subject to Freedom of Information Act (FOIA) requests. University business records stored in a private email account may render the entire account subject to FOIA requests for searches for relevant documents.
  • If you have a Lync Enterprise Account, you may not receive voice mail. The campus Unified Communications system relies on functionality within your Exchange 2010 account to deliver voice mail.
  • CITES cannot provide support if problems ensue from forwarding your email. Due to how email traffic flows into and out of the campus Exchange system, redirecting your email will result in your email being delivered to two separate locations. Official University correspondence and email from any other Exchange user will be delivered to your official University email account (Exchange) regardless of your forward setting. You are solely responsible for any consequences resulting from this change.

Again, it is important to note that official University email correspondence (Exchange to Exchange) sent to your Exchange account will not be forwarded to a third-party email service. This remains true even if you opt to have email that is sent to you at forwarded to a third party account through EDE redirecting. Therefore, it is important to check your Exchange account regularly to be sure that you are not missing any messages sent to you from campus units, faculty or staff.

Exception: Forwarding your email might be a good idea if you are closing your campus accounts. Your Exchange 2010 email account will be deactivated 30 days after you graduate, but email redirection will continue to work for approximately two years so that you can receive email sent to alias and you have an opportunity to request that your contacts update their address books.

Help & Support

The CITES web site is a good resource for information about Exchange 2010 and UC. 

You can also contact the CITES Help Desk at or 217-244-7000, or your technical support staff.  

Last updated Friday, January 9, 2015, 1:58 pm