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UC at Illinois Newsletter, April 2012

This newsletter provides information on developments regarding the UC @ Illinois program

UC and Your Privacy

One of the most common questions asked about UC is whether or not your email, phone, and instant messages are private. Protecting your privacy while taking full advantage UC is a matter of configuring your account properly. The key to maintaining your privacy is ensuring that you, and only you, are deciding what information gets saved in your UC account. With the help of CITES Security, a new UC Privacy page has been created, and it's here you can find detailed information on how to keep you and your UC at Illinois account safe, secure, and private.

You will find that this page is broken down by considerations and recommendations on handling your own UC account.

E911 Use Cases Outlined

If you have been wondering how E911 will work with particular device and network connection pairings, you can now find them outlined on the new E911 Use Cases page. On this page you will find each of the possible device and network connection pairings are defined with one of the following E911 outcomes.

This combination supports E911 location information. Yes, this device and connection method will support E911 location information.
This combination will most likely not include location information when using E911.  With this device and connection method, 911 calls will be routed, but most likely without location information.
This combination is not supported by E911.No, this device and connection method will not support E911.
This combination is not applicable with Lync.  This combination of device and connection method are not applicable.

UC Non-Person Accounts

Non-person Lync account activations began March 21, 2012 and will continue through April 27, 2012. These non-person accounts include response groups, role-based accounts, and common area phones and will be configured based upon department's/unit's submitted Lync Census Data Survey 2 (LCDS2). CITES has been notifying the Telecom Unit Coordinators when their LCDS2 has been processed. Individuals that are part of a response group will receive notification through their Windows Lync client that they have been added. With the processing of an LCDS2 and creation of non-person accounts, CITES is encouraging departments/units to fully test to ensure that the chosen configurations in fact meet their business needs. For further information on these accounts, please see the Non-person Accounts page on the CITES Wiki.

UC By Numbers

The latest UC at Illinois statistics as of April, 2012:

  • As of April 12, 2012 there were 46,575 individuals with an Exchange account, this is up from 44,621 as of February 12, 2012.
  • As of April 17, 2012 there were 23,926 Lync accounts, of which 22,247 were Lync accounts for individuals. This is up from 21,977 as of March 30, 2012.
  • As of April 11, 2012 there were 10,443 individual Lync Enterprise enabled users who had read and acknowledged the form on the E911 Acknowledgment page. There are still 1,909 individual Lync Enterprise enabled users that still need to acknowledge the form.

UC Training

There are still plenty of workshops available to help you get the most out of your UC experience. Spring 2012 FAST3 training options include Microsoft Outlook (email and calendaring) and Microsoft Lync (voice).


Workshops for Outlook 2010 (Windows) and Outlook 2011 (Mac) are available through mid-May. In fact, FAST3 has expanded their selection of Microsoft Outlook workshops for Spring '12 to help you learn exactly what you need, when you need it. There is also an array of workshops for Microsoft Lync 2010 (Windows) and Microsoft Lync 2011 (Mac) available through the end of May.

Note that UC at Illinois workshops for Outlook and Lync will continue to be offered at no cost to UI-Urbana faculty, staff, graduate students, and retirees. A registration form is available for online sign-up on the FAST3 web site. Sign up today!

E911 Acknowledgment Form

The Code of Federal Regulations (CFR) requires the University to obtain and keep a record of affirmative acknowledgment by every subscriber (UC Voice users), both new and existing, of having received and understood the advisory statement provided on the E911 Acknowledgment page. It is required that as a UC Voice user, you read the advisory statement about E911 and UC and acknowledge that you have read the statement; therefore, if you haven't not done so yet, please do so as soon as possible.

ATAG Meeting Minutes Ready

The Academic Telecommunications Advisory Group (ATAG) meets at least twice a month to provide guidance on the implementation of UC at Illinois. New March meeting minutes are now available.


The minutes from these meetings and all ATAG related information can be found on the ATAG page.

Your Feedback on UC is Important

The User Feedback Team is collecting input on the UC at Illinois Program that can be used to improve the voice and email transition processes for everyone. The team offers two options for units and individuals to provide feedback: a brief survey and an in-person interview. The information received is turned into recommendations that are delivered directly to the UC program's leaders. Your feedback helps identify unique needs that must be met and processes that need improvement. To contact UFT, email, Kelly Bridgewater, or Jake MacGregor.

Contact Us

For further information about UC at Illinois please contact the CITES Help Desk, 217-244-7000,

Last updated Wednesday, May 23, 2012, 3:46 pm