CITES | University of Illinois

Issues with accessing email on mobile devices

On 7/18/13 CITES tried to make some changes to our Exchange service. We experienced unexpected problems with those changes and needed to roll back these updates. After the rollback, we received reports that some people were getting errors trying to access their Exchange mail on their mobile phones and devices.

We sincerely apologize for this inconvenience and are doing our best to make sure these types of interruptions don't happen in the future.

To get your mail and other Exchange services working on your mobile device again, you will need to make some changes in the account settings.

If these changes do not correct the issue, please remove your Exchange account from your mobile device and re-add it using the instructions here http://www.cites.illinois.edu/exchange/2010/mobile.html.

For iOS (iPhones and iPads) this is done by following these steps:

1. Go to the settings app.

2. Choose mail, contacts, and calendars.

3. Choose your Exchange account.

4. Choose the account option at the top of the page.

5. You should see a domain field in which you should put UOFI.

 

This should resolve the issue. Your inbox will need to resync after this is done. If this does not solve the issue then remove and re-add the account.
 

For Android devices, this is done by following these steps:

1. Go to the email app.

2. Click the menu button.

3. Select settings.

4. Choose your Exchange account.

5. Scroll down to server settings and choose incoming settings.

6. Then enter UOFI\yournetid to the Domain\Username field.

 If this does not solve the issue then remove and re-add the account.
 

If you need more information about configuring Exchange on mobile devices, please visit http://www.cites.illinois.edu/exchange/2010/mobile.html.

Last updated Monday, July 22, 2013, 1:12 pm