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Infographic: The 1st Week of Classes at the CITES Help Desk

A new infographic looks at life at the CITES Help Desk during the first week of the Fall 2013 semester.

CITES is launching a new infographic series called Ones and Zeros that will use data to explain in greater detail how CITES helps our customers and how our services are utilized at the University of Illinois.

The first installment of Ones and Zeros takes a look at the numbers at the CITES Help Desk during the first week of classes of the Fall 2013 semester — the craziest time of the year by far.

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Ones & Zeros: The CITES Help Desk during the first week of the 2013 semester

The start of the new school year is by far the busiest time of the year for the CITES Help Desk. In this installment of Ones & Zeros, we'll take a look at the problems the CITES Help Desk assisted campus with during the first week of classes (August 26 - August 30).

Questions answered:

2526

Top 5 most common questions

  Email Passwords General Assistance Illinois Compass 2g Networking
2013 585 406 401 381 197
2012 447 583 363 562 137

How did customers contact the CITES Help Desk?

  Phone Email Walk-In Chat
2013 1242 1137 114 25
2012 1325 906 257 148

More about the CITES Help Desk

The CITES Help Desk provides phone, email, walk-in and online chat consulting for CITES services and other computing needs to students, staff, faculty and other affiliates of the University of Illinois at Urbana-Champaign.

Email: consult@illinois.edu
Phone: (217) 244-7000
Web: www.cites.illinois.edu/help

CITES: Campus IT and Educational Services.

 

Last updated Monday, September 23, 2013, 5:27 pm