Comprehensive Coverage

Comprehensive Coverage is the most complete coverage available to owners of UNIX systems. Coverage consists of:

Day-to-day system maintenance

• adding/modifying/deleting user accounts
• monitoring file systems and disk usage
• monitoring system usage; performance tuning
• installing commercial software applications (as per licensing agreements)
• installing CITES-supported public domain software

Operating system maintenance

• installation and upgrades of the operating system
• installation of required patches and security fixes
• miscellaneous troubleshooting

Miscellaneous items

• hardware/software purchase and migration consulting
• installation of compatible hardware peripherals
• coordination of any hardware maintenance by vendors or CITES

Backups

Two options are available:

• CITES Enterprise Backup
• Local

Note that contract services are available during business hours (0900 to 1700 Monday through Friday), with response time not to exceed one business day. Contracts are for a period of one year, with an expiration/renewal date of July 1. A first-year contract that does not begin on July 1 will still have a renewal date of July 1, with the first year's cost prorated.

Systems under contract should be covered by software maintenance so that vendor patches and upgrades are available for the operating system, windowing system, etc. Software maintenance costs vary for each workstation vendor; see the "Software Distribution" section for yearly software maintenance costs.

Each contract will have a designated CITES UNIX professional who will provide a single point of contact following these responsibilities and practices.

For more information, contact the CITES Workstation Services Group at cites-wsg@uiuc.edu, or view our sample contract.

Cost

$2850.00 per workstation, per year.

Servers and groups of machines will be priced on a case-by-case basis.

CITES Enterprise Backup, if chosen, entails additional charges, explained in more detail on the CITES Enterprise Backup pages.