Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

Troubleshooting Unified Communications

This page answers questions about Unified Communications.

About your account

Information about your own account is available at:

  • Log in with your NetID and AD password.

If you can log in to the web interface, you'll see information about your account status, including whether or not you have Lync enabled and what your temporary Lync phone number is.

If you can't log in to this interface, you can contact the CITES Help Desk for assistance in learning your account status and temporary number.

More troubleshooting and frequently asked questions

UC services in general

Frequently Asked Questions about Unified Communications

CITES Hardware & Software Recommendations

Things to Consider when Purchasing UC Devices

Minimum Lync Client Versions Required

Voice services

Lync wiki space for end users

Lync troubleshooting and known issues for end users and IT pros

Email and calendaring services

CITES Email documentation for end users

Moving to Exchange wiki site for IT pros

Contact the Help Desk

If you need more help, contact the CITES Help Desk.

Last updated Friday, July 25, 2014, 1:42 pm