Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

UC at Illinois Newsletter, December 2011

This newsletter provides information on developments regarding the UC at Illinois program

UC Voice Bridge Period Date Change

Recently the UC Program Office was informed by the telephone service provider that the thirty-thousand temporary phone numbers needed for the UC Voice Bridge Period would not be fully ready before early February. Without these temporary numbers, campus users would not have the option during the bridge period to fully test out the new UC Voice system. This was immediately brought to the attention of ATAG ( Academic Telecommunications Advisory Group). The committee wanted to reinforce their commitment to making sure that the ease of transition for campus users was of the highest priority. Thus, the decision was made to change the bridge period activation date from January 9, 2012 to February 13, 2012. For more on this decision, please see the UC Blog Date Change Post.

UC Voice Bridge Period - What Does it Mean?

On February 13, 2012, CITES will begin to activate campus users on the Unified Communications Voice component, which is called Microsoft Lync.  At that time, campus users will be in the bridge period of Unified Communications Voice. This means that while individual campus users will be getting provisioned with Lync accounts (based on unit provided information), they will not lose their desk phones immediately.  The reason for a bridge period is so that campus users can get more comfortable with the new Lync software, while still having the ability to use their traditional Centrex desk phone.  Full transition to the Lync software will be complete by mid-2012.

For more detailed information about what this will mean for you as an individual campus user, please see UC Voice Bridge Period.

UC Voice Campus Kickoff Presentation

The UC Voice Campus Kickoff was a success with three packed sessions on Monday, November 14, 2011.


We had Lync Stations for users to test out Microsoft Lync, as well as Q&A booths and a Device Room to test out devices. The presentation that began the sessions is linked below.  While watching the presentation, please keep in mind that the activation date for the UC Voice Bridge Period has changed from January 9, 2012 to February 13, 2012.

Thank you so much for your partnership with Unified Communications!  (Transcription of video is forthcoming)

UC Voice Campus Kickoff Presentation Video

UC Device Testing Results Are In

The CITES UC Device Test Plan had individual users test specific devices for integration and functionality with UC Voice.


The testing results can be found on UC Device Testing Results. These aren't the views of CITES or the UC Program office; these are just the opinions, reviews and findings of the individual users from within the test plan.

CITES will not be providing individual users or departments with devices to be used with UC Voice services. If a device is needed, your unit will be responsible for procuring. Therefore, CITES encourages you to check with your managers and/or department heads to see what options will be made available to you. CITES does not recommend or endorse any device for use with UC Voice services.

UC Device Pricing Matrix

University Sourcing has solicited best pricing offers for devices that were a part of the CITES UC Device Test Plan and placed those devices for sale in special, newly created iBuy forms. Due to the fact that many users across campus do not have iBuy access, a UC Device Pricing Matrix has been created on the CITES Wiki for everyone to see.


Check the matrix for iBuy pricing and links to technical specs for the devices; before you start deciding which device might be best for your needs, check out Things to Consider When Purchasing a Device for UC at Illinois. This page outlines both technical and personal considerations that you may or may not have thought of before when thinking about devices for use with Unified Communications.

CITES encourages users to wait until their new UC Voice accounts are activated before contacting their individual units about obtaining any device. Waiting until accounts are activated will give users a chance to become familiar with the new software, the integrated functionality, and how they personally will be using UC at Illinois before making any device decisions.

ATAG Meeting Minutes Ready

The Academic Telecommunications Advisory Group (ATAG) meets at least twice a month to provide guidance on the implementation of UC at Illinois. The September, October, November, and December meeting minutes are now available.


The minutes from these meetings and all ATAG related information can be found on the ATAG page.

Subscribe to the UC Blog

The UC Blog is campus' source for everything UC at Illinois. The blog provides an updated timeline, links to calendar events, tips, service updates, and everything in between. Don't want to miss a UC Blog post? There are two different way to subscribe, via email, via RSS feed. Make sure to subscribe to the UC Blog today.

UC By the Numbers

  • As of the end of November, 283 of 300 buildings on campus have been surveyed for telephone jacks and data jacks, compared with 273 buildings completed in October.
  • Exchange accounts passed the 20,000 mark back in October. As of December 19th, there were accounts set up for 33,716 users.
  • The UC Pilot Voice Service user numbers continue to grow. As of the first of December 19th there were 1,683 individual users set up with UC Pilot Voice accounts. That is up from 823 accounts as of October 1, 2011. In total, there are 1,750 UC Pilot Voice accounts enabled.

Your Feedback on UC is Important

The User Feedback Team is collecting input on the UC @ Illinois Program that can be used to improve the voice and email transition processes for everyone. The team offers two options for units and individuals to provide feedback: a brief survey and an in-person interview. The information received is turned into recommendations that are delivered directly to the UC program's leaders. Your feedback helps identify unique needs that must be met and processes that need improvement. To contact UFT, email, Kelly Bridgewater, or Jake MacGregor.

Contact Us

For further information about UC @ Illinois please contact the CITES Help Desk, 217-244-7000,



Last updated Wednesday, October 10, 2012, 3:11 pm