Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

UC @ Illinois Newsletter, November 2011

This newsletter provides information on developments regarding the UC @ Illinois program

UC Voice Campus Kickoff Event

All faculty, staff, graduate and professional students are invited to attend one of three informational sessions during the UC Voice Campus Kickoff. Each session will cover the upcoming transition from the current campus telephone system to Unified Communications. Attendees will learn about the impact of UC Voice on the individual user, how to prepare for the campus-wide change, the timeline for implementation, as well as the resources offered to assist users during the transition.

These identical 90-minute sessions will be held on Monday, November 14 at 9 a.m., 1 p.m., and 3 p.m. in Illini Union Rooms A, B and C. In conjunction with these sessions, CITES will host an open session on "Understanding UC Device Options" from 9 a.m. to 4:00 p.m. No registration is required.

For calendar information about this and all UC events, please see the UC Calendar

UC Homepage Gets A New Look

The UC at Illinois Homepage, your source for everything UC, has a brand new look. Check out the new UC at Illinois Homepage links below.

Updates and Timelines

The UC Blog is campus' source for everything UC at Illinois. The blog provides an updated timeline, links to calendar events, tips, service updates, and everything in between. Don't want to miss a UC Blog post? Make sure to subscribe to the UC Blog today.

Get Started

These UC guides are broken down by user. Faculty, Staff, Retirees, IT Pros, Telecom Unit Coordinators, Professional, and Graduate students can find out what UC will mean to them as individual users and what they each can be doing to prepare.

Video Tutorials

Tap into the UC tutorial collection. Everything from quick overviews to full Microsoft online training videos can be found in this one location.

Training Classes

Needing more in-depth, hands-on training with UC at Illinois? Fast3 offers a number of different options for users across campus when it comes to learning more about UC.


This is where you go for answers to frequently asked questions about UC and information on the status of individual user accounts.

Understanding UC Device Options

Outside of UC Voice Campus Kickoff, all faculty, staff, graduate and professional students are welcome to take advantage of any and all of the future "Understanding UC Device Options" open sessions. These sessions are designed to inform UC end users of all of the options available for use with UC at Illinois. These sessions are listed below and require no registration.

  • 9 a.m. - 4 p.m. on Wednesday, Jan 18th – Illini Room A
  • 9 a.m. - 4 p.m. on Tuesday, Jan 24th   – 314 A & B
  •  9 a.m. - 12 p.m. on Monday, Jan 30th   – Illini Rooms A, B or C
  • 1 p.m. - 4 p.m. on Wednesday, Feb 8th   - Illini Rooms A, B or C
  • 9 a.m. - 12 p.m. on Thursday, Feb 23rd – 314 A & B

For calendar information about these and all UC events, please see the UC Calendar.

UC Open Sessions for IT Professionals and Telecom Unit Coordinators

The UC Program Office hosted four open informational sessions for IT Pros and Telecom Unit Coordinators throughout the month of October. Due to positive feedback and a vocalized need for more of these types of events, the UC Program office has schedule more for the month of November.


In these sessions, UC Program Team Members will take technical questions on a variety of UC Voice specific topics from IT Pros and Telecom Unit Coordinators. UC devices can also be seen at these times. These open sessions will be held on the following dates at the following times and locations.

November 17, 2011
  • Location: DCL L410
  • Time: 3 p.m. - 4 p.m.
November 22, 2011
  • Location: FLB (Foreign Language Bldg.) 1090 Lucy Ellis Lounge
  • Time: 11 a.m. - 12 p.m.

For a full list of these open sessions and all of the up-and-coming UC Events, please see the UC Calendar...

UC Calendar

Gaining Access to a Deactivated CITES Express Email Account

If someone needs to access their Express Email account after the service retirement date (Oct. 31, 2011), they can do so up until Dec. 21, 2011. Users can contact the CITES Help Desk to request temporary access to their deactivated Express Email account. They can then copy email to Exchange through a "drag and drop" method using their preferred mail client. After winter break, the Express servers will be shut down permanently -- all mail on the Express servers and all archived account mail will be permanently deleted by Feb. 15, 2012.

Oracle Calendar Retiring

The CITES Oracle Calendar service will be retiring on December 1, 2011.  Campus wide calendaring service will be provided via the Unified Communications calendar service/Exchange 2010.  University faculty and staff who have an Oracle Calendar account will be contacted directly regarding the service retirement.

UC @ Illinois Tip of the Month, Email

UC @ Illinois will make collaborating with your colleagues easier and more effective than ever, with features such as integrated email, instant messaging, calendar sharing, voice conferencing, and presence.

Here's a helpful email tip:

If you assign categories to "Contacts", you can send an email message to everyone in the category. 

To do this in Outlook 2010, begin by grouping by category then select the category and click the Email button on the Home Ribbon's Communicate section. This will open a new email message addressed to the members of the category. 

To subscribe to the Outlook Tip List, send an email to including the words Subscribe Outlook in the body of the message.    

UC By the Numbers

The latest statistics show that as of October 24:

  • So far, 273 of 300 buildings on campus have been surveyed for telephone jacks and data jacks, compared with 248 buildings completed in September.
  • The UC Pilot Voice Service user numbers continue to grow. As of the first of October there were 823 individual users set up with UC Pilot Voice accounts. That is up from 596 accounts as of September 1, 2011.
  • Exchange accounts passed the 10,000 mark back in September. As of October 24 there were accounts set up for 23,313 users. There are an estimated 1,740 that remain to be created.

Your Feedback on UC is Important

The User Feedback Team is collecting input on the UC @ Illinois Program that can be used to improve the voice and email transition processes for everyone. The team offers two options for units and individuals to provide feedback: a brief survey and an in-person interview. The information received is turned into recommendations that are delivered directly to the UC program's leaders. Your feedback helps identify unique needs that must be met and processes that need improvement. To contact UFT, email, Kelly Bridgewater, or Jake MacGregor.

Contact Us

For further information about UC @ Illinois please contact the CITES Help Desk, 217-244-7000,



Last updated Monday, August 12, 2013, 3:41 pm