Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

UC @ Illinois Newsletter, September 2011

This newsletter provides information on developments regarding the UC @ Illinois program

UC Service Managers Named

Greg Gulick, Program Manager, UC @ Illinois, and Tony Rimovsky, Executive Sponsor, UC @ Illinois, have announced the appointment of the following managers for UC services.

UC Email: Joshua Mickle

Josh is a member of the Windows System Group at CITES and has been supporting Windows and Exchange email environments on campus for some time.  He has been serving as the service manager for several months now and has been instrumental in the migration planning and execution, as well as coordinating the Exchange service itself.

UC Voice: Subhan Malick

Subhan is an engineer in the Network Services group at CITES and also the Service Manager for campus DNS and e-Conferencing. He has done a lot of work in the past on VoIP projects for CITES and has been working on several aspects of the UC project in conjunction with the teams.

UC 911:  Andrew Nichols

Andrew is the Liaison for Emergency Communication and Planning for the Academic CIO's office, which includes being the Service Manager for the Illini-Alert system.  Andrew works regularly with Public Safety  and will be working with the UC project teams, Public Safety and METCAD on the E911 aspects of the UC Project.

UC By the Numbers

The latest statistics show that as of September 15:

  • So far, 213 of 300 buildings on campus have been surveyed for telephone jacks and data jacks, compared with 188 buildings completed in August.
  • 25 percent of University retirees with active CITES Express Email accounts have moved their email to Exchange 2010.
  • The number of CITES Express Email accounts has decreased from a high of 42,211 to 36,962 as of August 8, and 33,159 in September.
  • Exchange accounts passed the 10,000 mark. As of September 12 there were accounts for 11,719 people, up from 8,583 in August.

IT Pros Getting Early Look at UC Voice Service

There are 250 IT Pros who have completed email migration, and are now taking part in the pilot UC voice service. The idea for early access to the voice service is for IT Pros to get an advanced look at the software and provide feedback to CITES.

Express Self-migrations Encouraged

Emails are being sent to faculty, staff and graduate students on campus who have not yet migrated their email from CITES Express Email to UC Exchange 2010. Users are being urged to take advantage of the Express Email Migration and Deactivation Tool to schedule their migrations. All Express accounts will be deactivated Oct. 31.

Users who have scheduled their own email migration using the online migration tool will not be able to change the date of migration within 24 hours of the scheduled date. For instance, an email user whose migration is scheduled for Sept. 28 can change the date only as late as 11:59 p.m. on Sept. 26.

Preliminary migration steps actually begin the day before the scheduled migration date, and once the process has begun the migration will run to completion, even if the user changes the migration date in the online tool.

Users who already have been scheduled for migration by their IT Pro will find their access to the tool blocked. Users who have not been blocked by IT pros will be messaged several times leading up to the end of October to let them know the deadline is approaching.

After Oct. 31st, all remaining Express accounts will be deactivated. The Express mailbox files will be preserved so that users may contact the Help Desk to request limited access to retrieve data. Exchange 2010 accounts may be created after deactivation if:

  • The user is a currently active faculty, staff, grad student, or retiree, and is not being migrated from a local mail service by IT pros.
  • The user is an active member of extra help, academic hourly, or an affiliated group that is currently receiving email service.

UC @ Illinois Tip of the Month

UC @ Illinois will make collaborating with your colleagues easier and more effective than ever, with features such as instant messaging, calendar sharing, voice conferencing, and presence.

Here's an example of how it can work for you:

You're a research assistant who has a critical update for a project document your team is working on, but the team leader has the document on her computer across campus. Through UC's power of presence, you see that she's available. You alert her with an instant message and she shares the document with you, allowing you to edit the document from your location to bring it up to date.

Outlook 2010 Training Opportunities

The Fall 2011 course catalog is now available at FAST3. To get the most out of new email and calendaring features, available in UC, you can sign up for training on Outlook email and calendaring.A registration form is available for online sign-up on the web site.

Communication Templates Available for IT Pros

Templates are now available for IT Professionals who are assisting their users in moving from CITES Express Email to UC Exchange 2010. The templates have been posted on the CITES Express Migration to 2010 wiki page, both to inform those who will self-migrate their email accounts and those whom IT Pros intend to migrate in groups. The templates provide links to online documentation concerning the email move, as well as to the email self-migration tool that became available July 11. Decisions about when or if individual users will be given access to the self-migration tool are being made at the department level.

Your Feedback on UC is Important

The User Feedback Team is collecting input on the UC @ Illinois Program that can be used to improve the voice and email transition processes for everyone. The team offers two options for units and individuals to provide feedback: a brief survey and an in-person interview. The information received is turned into recommendations that are delivered directly to the UC program's leaders. Your feedback helps identify unique needs that must be met and processes that need improvement. To contact UFT, email, Kelly Bridgewater, or Jake MacGregor.

Minutes of Recent ATAG Meetings

The Academic Telecommunications Advisory Group (ATAG) meets twice a month to provide guidance on the implementation of UC @ Illinois. The August minutes of these meetings are available on the UC ATAG page.

Contact Us

For further information about UC @ Illinois please contact the CITES Help Desk, 217-244-7000,

Last updated Sunday, March 4, 2012, 11:59 pm