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UC at Illinois Newsletter, March 2012

This newsletter provides information on developments regarding the UC @ Illinois program

UC Outage Scheduled for March 22

On March 8, 2012 a Massmail went out regarding a scheduled UC at Illinois outage for March 22, 2012. This is a proactive maintenance measure and will include the whole Unified Communications system so both email and voice services will be unavailable. This work is a necessary step to accommodate increasing use and future growth of the system, as well as test disaster recovery and redundancy processes. This outage has been scheduled for the early morning hours of 1-3 a.m. during spring break to minimize the impact for the campus community.

The Massmail can be read in its entirety on the UC Blog.

UC and Lync Conferencing

Many units and departments across campus are using web-hosted services to handle their audio, video, and web conferencing needs, but with the UC Voice rollout, the Lync software now provides the same services to campus at no extra charge. In fact, the maximum number of participant for a Lync conference was just recently increased. On March 13, 2012, the maximum number of participants for a Lync conference increased from 100 per conference to 250 per conference. Meetings scheduled after this date will have the new 250 capacity policy in place automatically.

UC By Numbers

The latest UC at Illinois statistics show that as of March 15, 2012:

  • Exchange accounts passed the 40,000 mark at the beginning of this year. As of February 12, 2012 there were 44,621 individuals with an Exchange account, up from 43,000 in January 2012.
  • Lync accounts hit the 20,000 mark earlier this month. As of March 15, 2012 there were 20,334 individuals with a Lync account, up from 16,287 as of February 23, 2012.
  • So far 8,280 individual Lync Enterprise enabled users have read and acknowledged the form on the E911 Acknowledgment page. This number is up from 5,966 as of February 28, 2012. There are still 3,182 individual Lync Enterprise enabled users that need to acknowledge the form.

E911 Acknowledgment Form and Stickers

The Code of Federal Regulations (CFR) requires the University to obtain and keep a record of affirmative acknowledgment by every subscriber (UC Voice users), both new and existing, of having received and understood the advisory statement provided on the E911 Acknowledgment page. It is required that UC Voice users read the advisory statement about E911 and UC and acknowledge that they have read the statement; therefore, if you haven't not done so yet, please do so as soon as possible.

Additionally, the CFR requires the University to distribute stickers to its existing subscribers, warning that E911 service may be limited or not available when using Lync. CITES is providing Telecom Unit Coordinators (official list of TUCs) these E911 warning stickers for distribution to their unit/department UC Voice users. These stickers are to be placed on or near all Lync-enabled devices (phone, desktop, laptop). If users need additional stickers, CITES is suggesting they contact their UC Support Staff, which include IT Professionals and Telecom Unit Coordinators.

UC Training for Spring 2012

The Spring 2012 FAST3 training is in full swing with a variety of workshops to help you get the most out of your UC experience. There are plenty of options available for both Microsoft Outlook (email and calendaring) and Microsoft Lync (voice) over the coming months.

Workshops for Outlook 2010 (Windows) and Outlook 2011 (Mac) are scheduled for now through mid-May. In fact, FAST3 has expanded their selection of Microsoft Outlook workshops for Spring '12 to help you learn exactly what you need, when you need it. There is also an array of workshops for Microsoft Lync 2010 (Windows) and Microsoft Lync 2011 (Mac) available starting February 13th and running through the end of May.

Note that UC at Illinois workshops for Outlook and Lync will continue to be offered at no cost to UI-Urbana faculty, staff, graduate students, and retirees. A registration form is available for online sign-up on the FAST3 web site. Sign up today!

ATAG Meeting Minutes Ready

The Academic Telecommunications Advisory Group (ATAG) meets at least twice a month to provide guidance on the implementation of UC at Illinois. New February meeting minutes are now available.

The minutes from these meetings and all ATAG related information can be found on the ATAG page.

Your Feedback on UC is Important

The User Feedback Team is collecting input on the UC at Illinois Program that can be used to improve the voice and email transition processes for everyone. The team offers two options for units and individuals to provide feedback: a brief survey and an in-person interview. The information received is turned into recommendations that are delivered directly to the UC program's leaders. Your feedback helps identify unique needs that must be met and processes that need improvement. To contact UFT, email, Kelly Bridgewater, or Jake MacGregor.

Contact Us

For further information about UC at Illinois please contact the CITES Help Desk, 217-244-7000,

Last updated Wednesday, May 23, 2012, 3:46 pm