Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

UC @ Illinois Newsletter, February 2012

This newsletter provides information on developments regarding the UC @ Illinois program

UC Voice Bridge Period Begins

February 13, 2012 marked the beginning of the UC Voice Bridge Period, with many individual users across campus getting provisioned with a UC Voice account and its software component, Microsoft Lync.

As of February 21, 2012, the total number of Lync enabled accounts
hit 19,367 with 19,211 of those being individual accounts. By the end of February, 230 more Lync accounts will have been activated, with more activations to happen in the coming months.

UC Voice Accounts - Are You Enabled?

Some users across campus are wondering if they're enabled with a Microsoft Lync account or not. In order to start using your new UC Voice services, you have to be enabled with a Lync account.

Find out about your account status at My UC.

Log in with your NetID and AD password. If you can log in to the web interface, you'll see information about your account status, including whether or not you are Lync enabled and what your temporary Lync phone number is, if applicable.

If you can't log in to this interface, you can contact the CITES Help Desk for assistance.

UC and 911

The main reason for the UC Voice Bridge Period is so that campus users can get more comfortable with using the new Lync software while still having the ability to use their legacy desk phone. Another reason is so that the 911 solution while using Lync can continue to be properly tested; there should be no expectation that a caller’s location information will be provided at this time.

Please do not make 911 calls on your Lync phone during the UC Voice Bridge Period. A 911 solution for Lync will be fully tested and approved by the Division of Public Safety before any campus Centrex lines are disconnected starting in mid-2012. If a 911 call is placed on Lync during the UC Voice Bridge Period, every effort will be made to route the call to the correct 911 call center.

For more information about 911 in relation to Unified Communications, please see UC at Illinois, E911.

E911 Acknowledgement Form and Stickers

CITES is making every effort to provide the best E911 (Enhanced 911) service available, but a number of factors are beyond CITES’ control. The level of availability of E911 service through VoIP service has many possible points of failure that don’t exist on traditional phone lines. These circumstances include, but are not limited to, power outages, loss of network/internet connectivity, and delays in updates to registered location information. For this reason, CITES strongly recommends the use of a traditional landline phone or cell phone when it is necessary to call 911.

The Code of Federal Regulations (CFR) requires the University to obtain and keep a record of affirmative acknowledgement by every subscriber (UC Voice users), both new and existing, of having received and understood the advisory statement provided on the E911 Acknowledgement page. It is required that UC Voice users read the advisory statement about E911 and UC and acknowledge that they have read the statement.

Additionally, the CFR requires the University to distribute stickers to its existing subscribers, warning that E911 service may be limited or not available when using Lync. CITES is providing Telecom Unit Coordinators (official list of TUCs) these E911 warning stickers for distribution to their unit/department UC Voice users. These stickers are to be placed directly on or near all Lync-enabled devices (phone, desktop, laptop). If users need stickers, CITES is suggesting they contact their UC Support Staff, which include IT Professionals and Telecom Unit Coordinators.

UC Training for Spring 2012

The Spring 2012 FAST3 training is in full swing with a variety of workshops to help you get the most out of your UC experience. There are plenty of options available for both Microsoft Outlook (email and calendaring) and Microsoft Lync (voice) over the coming months.

Workshops for Outlook 2010 (Windows) and Outlook 2011 (Mac) are scheduled for now through mid-May. In fact, FAST3 has expanded their selection of Microsoft Outlook workshops for Spring '12 to help you learn exactly what you need, when you need it. There is also an array of workshops for Microsoft Lync 2010 (Windows) and Microsoft Lync 2011 (Mac) available starting February 13th and running through the end of May.

Note that UC at Illinois workshops for Outlook and Lync will continue to be offered at no cost to UI-Urbana faculty, staff, graduate students, and retirees. A registration form is available for online sign-up on the FAST3 web site. Sign up today!

Understanding UC Device Options

There are two "Understanding UC Device Options" sessions left to take advantage of this spring.

All faculty, staff, graduate and professional students are encouraged to attend one of these open sessions. The sessions are designed to inform UC at Illinois end users of all of the options available for use with UC Voice. Dates/times for these sessions are listed below and, as usual, require no registration.

  • Thursday, March 1st, 9 a.m. - 4 p.m., Illini Union, Illini Rooms A, B & C
  • Monday, March 5th, 1 p.m. - 4 p.m., Illini Union, Room 314 A & B

For a full listing of these open sessions and all UC related events, please continue to check the UC Calendar.

UC at Illinois vs. Existing CITES Services

Over the years, CITES has provided many individual services to campus, many of which will now be provided through one integrated service, known as UC at Illinois. UC provides email, calendaring, telephony, voice mail, instant messaging, and conferencing services through one offering. Some campus users are interested in what UC at Illinois will mean for some of the existing CITES Services.

Even though CITES will now be providing a suite of services through UC at Illinois, many of the individual CITES services of the past will still continue. UC: Voice & More with Microsoft Lync provides a road map for traveling between the individual CITES services and the new UC services.

ATAG Meeting Minutes Ready

The Academic Telecommunications Advisory Group (ATAG) meets at least twice a month to provide guidance on the implementation of UC at Illinois. New January meeting minutes are now available.

The minutes from these meetings and all ATAG related information can be found on the ATAG page.

Your Feedback on UC is Important

The User Feedback Team is collecting input on the UC @ Illinois Program that can be used to improve the voice and email transition processes for everyone. The team offers two options for units and individuals to provide feedback: a brief survey and an in-person interview. The information received is turned into recommendations that are delivered directly to the UC program's leaders. Your feedback helps identify unique needs that must be met and processes that need improvement. To contact UFT, email, Kelly Bridgewater, or Jake MacGregor.

Contact Us

For further information about UC at Illinois please contact the CITES Help Desk, 217-244-7000,

Last updated Sunday, March 4, 2012, 11:59 pm