Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

UC @ Illinois Newsletter, January 2012

This newsletter provides information on developments regarding the UC @ Illinois program

UC Voice Bridge Period Fast Approaching

On February 13, 2012, CITES will begin to activate campus users on the Unified Communications Voice component, which is called Microsoft Lync.  At that time, campus users will be in the bridge period of UC Voice. This means that while individual campus users will be getting provisioned with Lync accounts (based on unit provided information), they will not lose their desk phones immediately.  The reason for a bridge period is so that campus users can get more comfortable with the new Lync software, while still having the ability to use their traditional Centrex desk phone.  Full transition to the Lync software will be complete by mid-2012.

For more detailed information about what this will mean for you as an individual campus user, please see UC Voice Bridge Period.

UC Voice Accounts - Are You Enabled?

Some users across campus are wondering if they're enabled with a Microsoft Lync account or not. In order to start using your new UC Voice services, you have to be enabled with a Lync account. Some individual campus users are early adopters and already have Lync accounts set up; most other individual campus users will be provisioned with a Lync account starting February 13, 2012.

Find out about your account status at My UC.


Log in with your NetID and AD password. If you can log in to the web interface, you'll see information about your account status, including whether or not you are Lync enabled and what your temporary Lync phone number is.


If you can't log in to this interface, you can contact the CITES Help Desk for assistance in learning your account status and temporary number.

UC Training Schedule for Spring 2012 Announced

The Spring 2012 FAST3 training schedule has been announced with a variety of workshops to help you get the most out of your UC experience. There are plenty of options available for both Microsoft Outlook (email and calendaring) and Microsoft Lync (voice) over the coming months.


Workshops for Outlook 2010 (Windows) and Outlook 2011 (Mac) are scheduled for now through mid-May. In fact, FAST3 has expanded their selection of Microsoft Outlook workshops for Spring '12 to help you learn exactly what you need, when you need it. There is also an array of workshops for Microsoft Lync 2010 (Windows) and Microsoft Lync 2011 (Mac) available starting February 13th and running through the end of May.

Note that UC at Illinois workshops for Outlook and Lync will continue to be offered at no cost to UI-Urbana faculty, staff, graduate students, and retirees. A registration form is available for online sign-up on the FAST3 web site. Sign up today!

Understanding UC Device Options Schedule Change

The schedule for "Understanding UC Device Options" has changed. Some of the existing dates have been moved, some of the session times have changed, and some new dates have been added.


All faculty, staff, graduate and professional students are encouraged to take advantage of these open sessions. The sessions are designed to inform UC at Illinois end users of all of the options available for use with UC Voice. New dates/times for these sessions are listed below and, as usual, require no registration.

  • Friday, Feb 17th, 10 a.m. - 3 p.m., Illini Union, Room 314 A & B
  • Thursday, March 1st, 9 a.m. - 4 p.m., Illini Union, Illini Rooms A, B & C
  • Monday, March 5th, 1 p.m. - 4 p.m., Illini Union, Room 314 A & B

For a full listing of these open sessions and all UC related events, please continue to check the UC Calendar.

Help Desk Consortium - UC Support Sessions for IT Pros and TUCs

These hour-long sessions will cover a variety of support needs for units, as well as share common questions and answers experienced in the CITES Help Desk. All sessions are open to all IT Professionals and Telecom Unit Coordinators across campus, with no registration required.

These sessions are technical in nature; therefore the CITES Help Desk will be covering a specific list of support related topics to assist departmental support staffs across campus in better preparing to support UC at Illinois in relation to their particular department, staff, and/or unit. The hope is also to be able to address any current support questions units might have when they attend these sessions. For a list of topics, as well as the session dates, times, and locations, please see the UC Blog Help Desk Consortium post.

UC Voice Resource Account

In February, CITES will distribute the LCDS2 (Lync Census Data Survey Stage 2) to Telecom Unit Coordinators. The LCDS2 will provide all of an organization’s current campus telephone lines (commonly known as Centrex lines) that have not been associated with an individual user. Units will use the LCDS2 to provide CITES with the information needed to move these existing non-individually assigned campus telephone lines to the new campus voice service, Microsoft Lync. In most cases, the campus telephone lines listed in the LCDS2 will be department or conference room numbers and will need to be defined with one of the advanced Lync options defined on the UC Voice Resource Accounts page.

This page provides instructions and other information relevant to completing the LCDS2.  Although Lync offers the same functionality as Centrex with regards to placing and receiving telephone calls, there are differences between the two, notably the configuration and programming of services and the terminology used.  This page includes the current telephone use cases and configurations as well as the future telephone options.  CITES suggests Telecom Unit Coordinators carefully review the current and future definitions and models outlined on UC Voice Resource Accounts page (also found in the LCDS2 Instructional Guide) and use them to determine which future configurations will be needed to best suit their unique business needs.

Lync Advanced Events and Workshops

CITES anticipates that unit support staff will have questions. CITES is planning several events for unit support staff such as Telecom Unit Coordinators and IT Professionals. All unit support staff are encouraged to attend one or more of these events to ensure their individual questions can be addressed in a timely manner and the LCDS2 can be turned in by February 28th.

The first of these events is the "Lync Advanced Features Event" on February 2, 2012. This event will be open to Telecom Unit Coordinators and IT Professionals, and it will provide an overview of UC Voice Resource Accounts - showing how to use Lync with non-individual situations by reviewing the use cases and visuals found on this page. CITES will also be demonstrating how to complete the LCDS2 with these advanced Lync options. There will be two identical sessions taking place at the iHotel on February 2nd, each lasting for 90 minutes, the first starting at 10 a.m., with the second beginning at 2 p.m.

Following the "Lync Advanced Features Event", there will be two corresponding workshops that will expand on what was covered on February 2nd. These "Lync Advanced Support Workshops" will be offered from 3 p.m. to 5 p.m. at the Digital Computer Lab in L410 on February 9th and February 16th.

Finally, CITES will be offering "LCDS2 Finalization and Submission Consultations." These workshops will be by invitation only and will take place during the week of February 20th.  In these workshops, Telecom Unit Coordinators will be provided with access to CITES personnel to obtain any last minute clarifications needed in order to finalize and submit the LCDS2 by February 28th.

All events related to UC will also be posted on the UC Blog the UC Calendar.

ATAG Meeting Minutes Ready

The Academic Telecommunications Advisory Group (ATAG) meets at least twice a month to provide guidance on the implementation of UC at Illinois. New December and January meeting minutes are now available.


The minutes from these meetings and all ATAG related information can be found on the ATAG page.

Your Feedback on UC is Important

The User Feedback Team is collecting input on the UC @ Illinois Program that can be used to improve the voice and email transition processes for everyone. The team offers two options for units and individuals to provide feedback: a brief survey and an in-person interview. The information received is turned into recommendations that are delivered directly to the UC program's leaders. Your feedback helps identify unique needs that must be met and processes that need improvement. To contact UFT, email, Kelly Bridgewater, or Jake MacGregor.

Contact Us

For further information about UC @ Illinois please contact the CITES Help Desk, 217-244-7000,



Last updated Monday, August 12, 2013, 3:42 pm