These web pages describe traditional, individual CITES services.

Going forward, Unified Communications at Illinois provides faculty, staff, and graduate students with an integrated system that offers phone, instant messaging, web/ teleconferencing services and other features.

For more information, see Voice & More with Microsoft Lync.

Training

Instructional brochures and telephone templates are available for voice mail and single- and multi-line phones. Many common questions about telephones and service features are answered in our brochures. Brochures and telephone templates are available in the Service Request Management office in 1110 DCL. Telecommunications Unit Coordinators may call 333-1161 to order the quantity their unit requires.

Instructional brochures are also available online on the Single-line Telephone Features, Multi-line Telephone Features, and Voice Mail Instructions pages.

CITES Service Request Management also offers free on-site training for large groups or unique applications.

Consulting

For large projects such as new buildings, major remodeling, or office reorganizations, a communications consultant can be assigned to work with your unit and meet with your project managers.

Please direct any questions regarding training and consulting to Service Request Management at 333-1161.