Repairs through Cabling Installation and Maintenance Services

This page contains information about CITES Cabling Installation and Maintenance Services.

CITES repair services technician

CITES Cabling Installation and Maintenance Services (CIMS) repairs and maintains voice and data communication services for the A/B jacks at each station on campus that is serviced by the campus media distribution system. In addition, CITES maintains most multi-line telephone equipment connected to the campus telephone system.

CITES does not maintain single-line telephones or ancillary equipment such as modems, answering machines, and fax machines.

Reporting repairs

Repairs and problems should generally be referred the designated Telecommunications Unit Coordinator, who will contact CITES Service Request Management. To locate your department's unit coordinator, call Service Request Management at 333-1161.

If you cannot locate your unit coordinator and need to report repairs or line trouble, call CITES Service Request Management at 333-1161.

Note: If you are using a single-line phone or ancillary equipment, please replace the phone and cords or test the line by unplugging the ancillary equipment before calling CITES for repairs. A $47.50 minimum charge applies if a technician is dispatched and the problem is found in a single-line phone or ancillary equipment.

All reports

When reporting a telephone or data line problem, please provide the following information:

  1. Telephone number or data circuit number
  2. Building name or address
  3. Room number
  4. Jack number (for locations wired with Voice/Data jacks)
  5. Type of phone: Multi-line or Single-line
  6. Description of the problem
  7. Contact person, room number, and telephone number

Note: If the line or equipment was affected by a recent Telecommunications Service Request, please supply the TSR number and the completion date, if available.

For long-distance calling problems

Please provide the following additional information:

  1. Called number (including area code)
  2. Called city and state
  3. Time call was made
  4. Number of attempts made
  5. Type of telephone company recording heard (if applicable)
  6. Name and telephone number of person reporting the problem