Installations through Cabling Installation and Maintenance Services

CITES supports the voice and data services that run utilize the campus media distribution system (both copper and fiber optics). CITES technicians install telephone service, data connections, new media, and local area network hardware. Work is initiated by issuing a Telephone Service Request (TSR).

For more information on Telephone Service Requests, see Telephone Service Requests (TSRs).

For more information on how and when to request installations or location changes, see Moving Voice and Data Lines.

Service activation charge

A $50.00 service charge applies to the connection of all new single- and multi-line telephones and switched data stations (both permanent or temporary). The line connection charge also applies when changing from an extension to a separate line. The service activation charge is billed on a per-station basis.

Station rearrangement charge

A $25.00 service charge applies to station moves, relocations, and swaps, if they occur within or between buildings served by the campus distribution system. The station rearrangement charge also applies when changing from a single-line to a multi-line phone (and vice versa) or when moving a separate line to an extension. This charge is billed on a per-station basis.

The station rearrangement charge does not apply when moving lines to, from, or between buildings not served by the campus distribution system (i.e., generally between on- and off-campus locations). In these cases, a service activation charge is billed or local telephone company connection charges apply. Call Service Request Management at 333-1161 for information on charges for specific situations.

Time and materials charge

An hourly rate applies to all voice and data wiring installations or changes. An hourly rate of $47.50 per technician plus the actual material charges will be billed. The average time and material charge for a station requiring wiring and wire mold is about $475.00. These charges are in addition to the appropriate service activation or station rearrangement charges.

Buildings not wired with voice/data jacks

In most cases, these off-campus locations do not require wire mold or conduit. The local telephone company installs the inside wiring and their time and material charges apply.

Feature programming charges

Feature programming charges apply when adding, deleting, or changing features on an existing line, such as call forwarding, call pick-up, speed calling, long-distance restrictions, intercom groups, and more.

Single-line telephones - $5.00 per station. Applies to all program additions, changes, and rearrangements on single-line telephones.

Multi-line telephones - $8.00 per station. Applies to all program additions, changes, and rearrangements on multi-line telephones.