Service Request Management

Introduction

Welcome to CITES Service Request Management.

Complete information about each service is available by clicking on the links shown below. For information about policies and procedures please refer to the communications section of the Campus Administrative Manual - Section VII-C.

Customer Service/Main Reception -
1110 Digital Computing Lab
1304 W. Springfield Ave.
Urbana, IL

Illicall (UIUC Residence Hall Long Distance Service) -
1110 Digital Computing Lab
1304 W. Springfield Ave.
Urbana, IL

Office Hours - 8:30 AM - 5:00 PM, Monday through Friday

Customer Service Telephone Numbers

Customer Service Consulting - 333-1161
Business Office/Billing Questions - 333-4349
Chief Telephone Operator/Voice Conference Calls - 333-0133
Administrative Offices - 333-2275
Illicall (UIUC Residence Hall Long Distance Service) - 333-9753

Telephone Service Request (TSR's)

Each Academic and Administrative unit designates a "telecommunication coordinator" who is authorized to place orders for communication services for that unit. Unit coordinators have the option to issue orders via the web to the CITES Customer Service office. Web TSR information and instructions are available by clicking on this link.

Communication Services and User Guides

• Telephone Services (including monthly line charge information)   [University Guidelines for Telephone Usage]
• Single-Line Phone Features
• Multi-Line Phone Features
• Voice Mail
• Long Distance Services (including 800, toll free terminal server access)
• Installation Services (including installation/programming charge information)
• Repair
• Cellular Telephones
• Telephone Number Information
• Video Conference Services
• Voice Conference Services
• Data Communication Services
• Pocket Paging
• Training/Consulting
• Two-Way Radio

2005 Customer Forum Presentation

PowerPoint