With the advent of Voice over IP (VoIP) products like Lync and Skype, telephones, video conferences, and audiovisual systems are becoming ever more interconnected. Lync provides phone, video, and instant messaging services over the campus data network; audiovisual systems installed in campus classrooms and conference rooms enable collaboration with voice, video, and more. In addition, traditional Centrex lines are still used for some emergency services, and the University offers cellular phone services to departments as well.
UC Voice (Lync) is a set of services that provide email, calendaring, telephony, voice mail, instant messaging, and audio, video, and web conferencing to the Urbana campus. UC Voice is available to faculty, staff, and graduate students via their departments. For more information about UC Voice, please see Voice & More with Microsoft Lync.
Student calling services are land-line-based phone services offered to residents of University-owned residence halls (except Orchard Downs).
CITES RightFax is a server-based fax solution for creating, sending, receiving, and managing faxes directly from a user’s desktop computer.
Land-line-based Centrex provides several telecommunications services. Centrex is available for non-University organizations as well as campus units located on the Champaign-Urbana campus. Centrex is also available to students located in University-owned residence halls (except Orchard Downs).
See Campus Voice Services for more information.
Data communications services
Data Communications Services provides a number of networking solutions for campus, including connections within and between campus locations and connections between campus and Urbana-Champaign.
Cellular services are offered to University departments on the Urbana-Champaign campus for use of University business.
See CITES Cellular Telephone Service for more information about eligibility.
Other mobile device resources
Mobile device users (including smartphones, tablets, and ereaders) may find the Resources for Mobile Device Users page helpful.
Audiovisual and multimedia services include:
- Classroom and conference AV equipment installation and maintenance
- Audiovisual design and consulting services
- Multimedia hosting and streaming services
- Video recording and lecture capture
Support for Campus Telecommunications Services
No matter what kinds of telecommunications services are needed, University employees or University departments must request these services from their designated CITES Unit Coordinators (CUCs). To locate your CUC, log in to the Advanced Reporting Access list with your NetID and password.For more information about the resources which are available to CITES Unit Coordinators, please see Telecommunications Services Overview.
For CITES Unit Coordinators
- Customer Forum Presentations
- CITES Service Requests
- The Pinnacle Service Management System
- Telephone Lines and Extensions
- Long-Distance Telephone Services
- Cellular Telephone Service
- Voice Mail and Call Processing Services
- Teleconferencing Services
- Change or Add CITES Unit Coordinators
- University Guidelines for Voice, Video, and Data