Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

Phone, Voice, and Video

On this page you can find an overview of CITES voice and video services, including UC Lync, Centrex, University cellular plans, video conferencing, and audiovisual services.

With the advent of Voice over IP (VoIP) products like Lync and Skype, telephones, video conferences, and audiovisual systems are becoming ever more interconnected. Lync provides phone, video, and instant messaging services over the campus data network; audiovisual systems installed in campus classrooms and conference rooms enable collaboration with voice, video, and more. In addition, traditional Centrex lines are still used for some emergency services, and the University offers cellular phone services to departments as well.

Phone and voice services

UC Voice (Lync)

UC Voice (Lync) is a set of services that provide email, calendaring, telephony, voice mail, instant messaging, and audio, video, and web conferencing to the Urbana campus. UC Voice is available to faculty, staff, and graduate students via their departments. For more information about UC Voice, please see Voice & More with Microsoft Lync.

Student Calling

Student calling services are land-line-based phone services offered to residents of University-owned residence halls (except Orchard Downs).


CITES RightFax is a server-based fax solution for creating, sending, receiving, and managing faxes directly from a user’s desktop computer.

Centrex services (land-lines)

Land-line-based Centrex provides several telecommunications services. Centrex is available for non-University organizations as well as campus units located on the Champaign-Urbana campus. Centrex is also available to students located in University-owned residence halls (except Orchard Downs).

See Campus Voice Services for more information.

Data communications services

Data Communications Services provides a number of networking solutions for campus, including connections within and between campus locations and connections between campus and Urbana-Champaign.

University cellular services

Cellular services are offered to University departments on the Urbana-Champaign campus for use of University business.

See CITES Cellular Telephone Service for more information about eligibility.

Other mobile device resources

Mobile device users (including smartphones, tablets, and ereaders) may find the Resources for Mobile Device Users page helpful.

Video conferencing and audiovisual services

Audiovisual and multimedia services include:

  • Classroom and conference AV equipment installation and maintenance
  • Audiovisual design and consulting services
  • Multimedia hosting and streaming services
  • Video recording and lecture capture

Support for Campus Telecommunications Services

No matter what kinds of telecommunications services are needed, University employees or University departments must request these services from their designated CITES Unit Coordinators (CUCs). To locate your CUC, log in to the Advanced Reporting Access list with your NetID and password.

For more information about the resources which are available to CITES Unit Coordinators, please see Telecommunications Services Overview.

To Find a Phone Number

Campus Phonebook: Online directory

Making a call with Lync



Last updated Friday, February 20, 2015, 1:06 pm