Service Level Definition: Teleconference Service

This page contains the service level definition (SLD) for the campus teleconferencing service.

Documentation	http://www.cites.illinois.edu/teleconference/
Description	Teleconferencing allows groups of people to hold meetings or collaborate over the telephone. Two types of teleconference services are available. With Operator Conference, a campus operator individually contacts and connects up to 29 people. The Meet-Me Conference provides a special telephone number that up to 59 people can call in order to join the conference. Meet-Me teleconferences have the option of being toll-free for the callers.
Who can use this service	Campus faculty, staff, and allied agencies
When the service is available for use	Hours: 7:30 A.M. to 9:00 P.M. Monday through Friday (Over campus vacations, the service is available from 8:00 A.M. to 5:30 P.M.) The service is available at other times by prior arrangement.
What you must have in order to use the service	Department approval Banner expense account
Where to go for help	Contact the Chief Operator at (217) 333-0133.
Dependencies on other services	Campus telephone system
Cost	See the Teleconference Service web page for current pricing.
How to request changes to this service	Contact the Chief Operator at (217) 333-0133.
How to find out about changes to this service	Changes to the service will be announced on the Teleconference Service web page. You can also call the Chief Operator at (217) 333-0133.
Date created	August 2, 2004
Date of last review	March 6, 2009

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