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Below is a list of services Campus Information Technologies and Educational Services (CITES) provides to the University of Illinois at Urbana-Champaign community. Click on the name of a service to view a short description of the service and appropriate links. Some services have a linked Service Level Definition (SLD); information about SLDs can be found at CITES Service Level Definitions.
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Selected Services Index
- 800-Number Access
- Active Directory (AD)
- Application Hosting Services
- Audiovisual Systems Installation
- Bluestem
- Cabling Installation and Maintenance Services (CIMS)
- Campus Telephone Operator Services (333-1000)
- CCSP
- Cellular Telephone Service
- CITES Account Services
- CITES EdTech Consulting
- CITES Express Email
- CITES Help Desk
- CITES Instructional Computing Services (ICS)
- CITES NetFiles
- CITES Open Source Mirror of Operating Systems (COSMOS)
- CITES Software Webstore
- CITES Spam Control
- CITES Status Server
- CITES Training Services
- Communications Customer Service
- Computer Consultant Support Program (CCSP)
- CorporateTime
- COSMOS
- Database Hosting Services
- Departmental Services Hourly Support
- Departmental Services Unit Support
- Dialup Modem Pools
- Domain Name Service (DNS)
- Electronic Directory (ED)
- Electronic Directory Editor
- Email Paging Gateway
- Email Redirection
- Encap Archive
- Engineering Workstation Labs (EWS)
- eweek
- Express Email
- File Storage
- Firewall Services
- Help Desk
- Illicall
- Illinois Compass
- Instructional Computing Sites
- Iris
- ITS (Integrated Teaching Systems) Classrooms
- Kerberos
- Lightweight Directory Access Protocol (LDAP)
- Listserv
- Long Distance Telephone Services
- Mallard
- Massmail
- Microsoft Exchange
- Microsoft Web Application Hosting Services
- NetFiles
- NetID Claiming Service
- NetID@uiuc.edu Email Redirection
- Network Administrator Support (NAS)
- Network Design Office (NDO)
- Network Maintenance
- Network Status
- Network Time Servers
- OnSite Consulting
- Operations Center
- Oracle Calendar
- Paging
- Password Home Page
- Pinnacle Advanced Reporting
- Pinnacle Customer Portal
- Plant Engineering
- Pocket Paging
- Premier Dialup
- Software Services
- Solaris Software Support Server
- Spam Control
- SSL Certificate Signatures
- Status Server for CITES
- System Backup Service
- Targeted Mailing
- Teleconferencing Service
- Telephone Service
- Toll-Free Terminal Server Access
- Training Services
- Two-Way Radio
- UIUC Active Directory (AD)
- UIUCnet
- UIUCnet Current Status
- UIUCnet Wireless
- Video Services
- Virtual Private Network (VPN) Server
- Voice Mail
- Walkup Computing
- Web Hosting Services
- Web Publishing
- Windows Software Update Service
- Wireless Networking
- Workstation Services Group (WSG) Contract Support
- Workstation Services Group (WSG) General Support
- Workstation Services Group (WSG) Hourly Support
| Service Name | Description | Documentation & Service URLs |
|---|---|---|
| 800-Number Access | See Toll-Free Terminal Server Access | |
| Active Directory (AD) | See UIUC Active Directory | |
| Application Hosting Services | A service for units or groups who would like their application server hosted and administered by CITES | http://www.ds.uiuc.edu/webhosting/sl_HostingApplication.doc Documentation http://www.cites.uiuc.edu/services/applicationhosting_sld.html Service Level Definition |
| Audiovisual Systems Installation | Consultation, design, installation, and maintenance of audiovisual systems for colleges, departments, and individual units | http://classtech.cites.uiuc.edu/classtech/services.htm Documentation |
| Bluestem | A web-based Kerberos system that authenticates the identity of a person accessing restricted online resources or web applications | https://www-s4.uiuc.edu/bluestem-notes/ Documentation http://www.cites.uiuc.edu/services/bluestem_sld.html Service Level Definition |
| Cabling Installation and Maintenance Services (CIMS) | The Cabling Installation and Maintenance Services (CIMS) Group installs cabling infrastructure within campus buildings and maintains the external infrastructure between buildings, providing customers with installation and maintenance for voice services, wired and wireless data connectivity | |
| Campus Telephone Operator Services (333-1000) | A contact point for telephone numbers, email addresses, and other campus information | http://www.cites.uiuc.edu/operator/ Documentation |
| CCSP | See Computer Consultant Support Program | |
| Cellular Telephone Service | Cell phone service for campus departmental staff use | http://www.cites.uiuc.edu/cellphone/ Documentation http://www.cites.uiuc.edu/services/cellular_sld.html Service Level Definition |
| CITES Account Services | See CITES Help Desk | |
| CITES EdTech Consulting | Support for campus educators who are teaching with technology, focusing on helping them choose and implement the technologies that best complement their teaching styles and pedagogical goals | http://www.cites.uiuc.edu/edtech/calendar/consultation.html Documentation |
| CITES Express Email | Email service for students, faculty, staff and retirees | http://www.cites.uiuc.edu/express/ Documentation http://services.cites.uiuc.edu/express/ Documentation https://express.cites.uiuc.edu/ Express Email Web Interface http://www.cites.uiuc.edu/services/express_sld.html Service Level Definition |
| CITES Help Desk | Walkup, phone, and email consulting for CITES services and computing questions | http://www.cites.uiuc.edu/help/ Documentation http://www.cites.uiuc.edu/services/helpdesk_sld.html Service Level Definition |
| CITES Instructional Computing Services (ICS) | Staffed computer laboratories offering current software, hardware, and audio-visual equipment, and open to all members of the campus community. some labs can be reserved for instruction | http://www.cites.uiuc.edu/ics/ Documentation |
| CITES NetFiles | A service providing file storage, secure access from your desktop or a web browser anywhere in the world, and easy web publishing for faculty, staff, and students | http://www.cites.uiuc.edu/netfiles/ Documentation http://netfiles.uiuc.edu/ NetFiles Web Interface http://www.cites.uiuc.edu/services/netfiles_sld.html Service Level Definition |
| CITES Open Source Mirror of Operating Systems (COSMOS) | A service to assist system/network administrators with obtaining installation software and updates for various open source operating systems by providing security patches for the more popular open source operating systems, primarily the most popular Linux distributions. | http://cosmos.cites.uiuc.edu/ Documentation http://www.cites.uiuc.edu/services/cosmos_sld.html Service Level Definition |
| CITES Software Webstore | See Software Services | |
| CITES Spam Control | A service that filters email sent to @uiuc.edu email addresses and removes known viruses. | http://www.cites.uiuc.edu/antispam/ Documentation http://www.cites.uiuc.edu/services/spamcontrol_sld.html Service Level Definition |
| CITES Status Server | A web application that supplies timely information to users of CITES services, including updates about outages and problems, regularly scheduled maintenance, and service announcements | http://www.cites.uiuc.edu/services/status_sld.html Service Level Definition http://status.cites.uiuc.edu/ Status Server |
| CITES Training Services | Computer and technology training available to faculty, staff, and students, in traditional instructor-led classes, customized courses to meet specific needs, and other settings | http://training.cites.uiuc.edu/ Documentation |
| Communications Customer Service | Support and consulting for voice communication services | http://www.cites.uiuc.edu/telecomm/help/ Documentation |
| Computer Consultant Support Program (CCSP) | A CITES-sponsored mailing list and periodic on-campus conferences to provide technical support to campus system and network administrators | http://ccsp.cites.uiuc.edu/ Documentation |
| CorporateTime | See Oracle Calendar | |
| COSMOS | A service to assist system/network administrators with obtaining installation software and updates for various open source operating systems by providing security patches for the more popular open source operating systems, primarily the most popular Linux distributions. | http://cosmos.cites.uiuc.edu/ Documentation http://www.cites.uiuc.edu/services/cosmos_sld.html Service Level Definition |
| Database Hosting Services | A service for units or groups who need MS SQL database hosting but prefer to have CITES provide the database server and related resources | http://www.ds.uiuc.edu/webhosting/sl_HostingEnhancedDB.doc Documentation http://www.cites.uiuc.edu/services/databasehosting_sld.html Service Level Definition |
| Departmental Services Hourly Support | Service for campus units who need help with long-term technical projects, such as web and database programming, instructional laboratory setup, or general LAN support | http://www.ds.uiuc.edu/support.htm Documentation |
| Departmental Services Unit Support | One-year or six-month contracts (between CITES Departmental Services and University departments, administrative units, colleges, or research facilities) providing on-site consultants for services such as technology implementation, network administration, and desktop computing support | http://www.ds.uiuc.edu/program.htm Documentation |
| Dialup Modem Pools | A set of terminal servers with high-speed modems for dialing in to the campus network (See Premier Dialup) | http://www.cites.uiuc.edu/dialup/ Documentation http://www.cites.uiuc.edu/services/dialup_sld.html Service Level Definition |
| Domain Name Service (DNS) | Domain Name Service, which maps between IP addresses (e.g., 128.174.81.26) and hostnames (e.g., status.cites.uiuc.edu) | http://www.cites.uiuc.edu/dns/ Documentation http://www.cites.uiuc.edu/services/dns_sld.html Service Level Definition |
| Electronic Directory (ED) | An online directory (formerly known as PH) that contains names, addresses, phone numbers, email addresses, and other information about students, faculty, and staff | http://www.cites.uiuc.edu/ed/ Documentation http://webtools.uiuc.edu/ricker/PH Electronic Directory Web Interface http://www.cites.uiuc.edu/services/ed_sld.html Service Level Definition |
| Electronic Directory Editor | A Bluestem-authenticated web application that allows users to edit the fields of their entry in the Electronic Directory | http://ede.cites.uiuc.edu Electronic Directory Editor Web Interface |
| Email Paging Gateway | A gateway that accepts email for NetID@pager.uiuc.edu and sends the text of the email to the pager number found in the pager field of NetID's entry in the Electronic Directory | http://www.cites.uiuc.edu/epaging/ Documentation http://ede.cites.uiuc.edu Electronic Directory Editor Web Interface |
| Email Redirection | See NetID@uiuc.edu Email Redirection | |
| Encap Archive | An archive of pre-compiled software packages for certain Unix operating systems maintained by the Systems Management Group (Systems) | http://encap.cites.uiuc.edu/ Documentation |
| Engineering Workstation Labs (EWS) | Labs of Unix and Windows workstations at various locations on the Engineering campus for students in the College of Engineering | http://www.cites.uiuc.edu/ews/ Documentation |
| eweek | A weekly email newsletter containing brief summaries of campus announcements of general interest to faculty and staff | https://broadcast.illinois.edu/eweek/ Documentation http://services.cites.uiuc.edu/eweek/ Submit Announcements https://broadcast.illinois.edu/eweek/ Submit Announcements |
| Express Email | See CITES Express Email | |
| File Storage | See CITES NetFiles | |
| Firewall Services | Networking security protections positioned at the perimeter of the campus network; departmental network administrators can place their subnetwork ranges into different firewall groups with different levels of protection, depending on connectivity needs | http://www.cites.uiuc.edu/firewall/ Documentation http://www.cites.uiuc.edu/services/firewall_sld.html Service Level Definition |
| Help Desk | See CITES Help Desk | |
| Illicall | A long distance service available to all registered students, whether in university-owned or private residence halls, fraternity/sorority houses, or apartments | http://illicall.uiuc.edu/illicall.htm Documentation |
| Illinois Compass | An enterprise learning management system that provides tools for managing and delivering course assignments, tracking and publishing grades, and delivering online course material, all in a collaborative online environment | http://www.cites.uiuc.edu/edtech/teaching_learning/compass/ Documentation http://compass.uiuc.edu/ Illinois Compass Interface http://www.cites.uiuc.edu/services/compass_sld.html Service Level Definition |
| Instructional Computing Sites | See CITES Instructional Computing Sites | |
| Iris | A Bluestem-authenticated web application that allows campus network administrators to view and edit CITES-managed switch ports on networks for which they are responsible | http://www.cites.uiuc.edu/iris/index.html Documentation http://iris.cites.uiuc.edu/ IRIS Web Interface http://www.cites.uiuc.edu/services/iris_sld.html Service Level Definition |
| ITS (Integrated Teaching Systems) Classrooms | A set of classrooms equipped with audiovisual systems; includes maintenance, support, and training | http://classtech.cites.uiuc.edu/cct/its_classrooms.aspx Documentation |
| Kerberos | An authentication service that uses the NetID and NetID Password to validate a person's identity and permit access to secure services | http://www.cites.uiuc.edu/services/kerberos_sld.html Documentation |
| Lightweight Directory Access Protocol (LDAP) | A service that allows LDAP-enabled applications (such as email software) to access directory information (such as campus Electronic Directory data) | http://www.cites.uiuc.edu/ldap/ Documentation |
| Listserv | Software that allows faculty, staff, and students to create, manage, and subscribe to campus email lists | http://www.cites.uiuc.edu/maillist/ Documentation http://www.cites.uiuc.edu/services/listserv_sld.html Service Level Definition |
| Long Distance Telephone Services | A service allowing in-state, interstate, and international direct dialing from campus departmental phones, including toll-free, prepaid, and calling card calls | http://www.cites.uiuc.edu/longdistance/ Documentation |
| Mallard | A course management system developed at the University of Illinois. | http://www.cites.uiuc.edu/edtech/teaching_learning/mallard/index.html Documentation http://www.cites.uiuc.edu/edtech/projects/compass/index.html Illinois Compass Home Page http://www.cites.uiuc.edu/edtech/teaching_learning/mallard/login.html Login Page |
| Massmail | University-authorized email distribution to broad campus audiences | http://broadcast.illinois.edu/massmail/ Documentation http://www.cites.uiuc.edu/services/massmail_sld.html Service Level Definition |
| Microsoft Exchange | Messaging, calendaring, and collaboration services offered to campus | http://exchange-accounts.ad.uiuc.edu/default.htm Outlook Web Access (OWA) Interface http://www.cites.uiuc.edu/services/exchange_sld.html Service Level Definition |
| Microsoft Web Application Hosting Services | See Web Hosting Services | |
| NetFiles | See CITES NetFiles | |
| NetID Claiming Service | A web application that informs incoming students of their assigned NetID and allows them to set their NetID password | http://www.cites.uiuc.edu/services/netidclaiming_sld.html Service Level Definition http://netidclaim.uiuc.edu/ Web Interface |
| NetID@uiuc.edu Email Redirection | A facility that redirects NetID@uiuc.edu email to the address specified in Electronic Directory entry for that NetID | http://www.cites.uiuc.edu/email/redirection/ Documentation http://ede.cites.uiuc.edu Electronic Directory Web Interface http://www.cites.uiuc.edu/services/emailredirector_sld.html Service Level Definition |
| Network Administrator Support (NAS) | Resources and support for network administrators in campus departments | http://opcenter.cites.uiuc.edu/nas/ Documentation |
| Network Design Office (NDO) | Consultation, design, and implementation of Local Area Networks (LANs) in campus-related buildings | http://www.cites.uiuc.edu/commtech/ndo.html Documentation http://www.cites.uiuc.edu/services/ndo_sld.html Service Level Definition |
| Network Maintenance | Troubleshooting and temporary spare network equipment for NDO-approved campus Local Area Networks (LANs) | http://www.cites.uiuc.edu/commtech/netmaint.html Documentation |
| Network Status | See UIUCnet Current Status | |
| Network Time Servers | NTP (Network Time Protocol) servers that can be used to synchronize the time of computers and networking equipment on campus | http://www.cites.uiuc.edu/ntp/ Documentation http://www.cites.uiuc.edu/services/ntp_sld.html Service Level Definition |
| OnSite Consulting | Technical support from consultants who come to your home or office site to assist with problems on PCs, Macs, or Unix on an hourly, as-needed basis | http://onsite.cites.uiuc.edu/ Documentation http://www.cites.uiuc.edu/services/onsite_sld.html Service Level Definition |
| Operations Center | Support for CITES networks and services through monitoring, technical assistance, and problem tracking | http://opcenter.cites.uiuc.edu/ Documentation |
| Oracle Calendar | Calendar services offered to the campus with both client and web-based interfaces | http://www.cites.uiuc.edu/calendar/ Documentation http://services.cites.uiuc.edu/calendar/ Oracle Calendar Web Interface https://calendar.uiuc.edu/ Oracle Calendar Web Interface |
| Paging | See Pocket Paging | |
| Password Home Page | A secure web site where users can change their passwords for their CITES-provided accounts | http://www.cites.uiuc.edu/passwords/ Guide to Passwords http://passwords.cites.uiuc.edu Password Home Page Web Interface http://www.cites.uiuc.edu/services/pwdhomepage_sld.html Service Level Definition |
| Pinnacle Advanced Reporting | An application that allows departments to view detailed billing information and to schedule automatic reports about the services they purchase | https://pinnacle.cites.uiuc.edu/pinnuc5/app/web/support/dept/helpfile.htm Documentation https://pinnacle.cites.uiuc.edu/pinnacleweb/dept.html Pinnacle Advanced Reporting Web Interface http://www.cites.uiuc.edu/services/pinnacleadvancedreporting_sld.html Service Level Definition |
| Pinnacle Customer Portal | An application that allows individuals to view detailed billing information about the services they purchase | http://illicall.uiuc.edu/billing_information_and_credit_r.htm#VIEWBILLINSTRUCTIONS Documentation https://pinnacle.cites.uiuc.edu/pinnacleweb/cust.html Pinnacle Customer Portal Web Interface http://www.cites.uiuc.edu/services/pinnaclecustomerportal_sld.html Service Level Definition |
| Plant Engineering | Design and implementation of the communications infrastructure within and between buildings on campus | http://www.cites.uiuc.edu/commtech/plant.html Documentation |
| Pocket Paging | Local, statewide, and national digital and alphanumeric paging service | http://www.cites.uiuc.edu/paging/ Documentation |
| Premier Dialup | A premium no-busy-signal dialup subscription service available for a monthly fee | http://www.cites.uiuc.edu/dialup/premier/ Documentation http://www.cites.uiuc.edu/services/premier_sld.html Service Level Definition |
| Software Services | Campus site licensing and distribution services for commonly used computer software | http://webstore.uiuc.edu/ CITES Software WebStore http://www.cites.uiuc.edu/software/ Documentation |
| Solaris Software Support Server | Systems Management Group's server for Solaris documentation and patches | http://docsun.cites.uiuc.edu/ Documentation http://solaris-patches.cites.uiuc.edu/ Patches |
| Spam Control | See CITES Spam Control | |
| SSL Certificate Signatures | A service that allows campus units to purchase signed SSL certificates | https://wiki.cites.uiuc.edu/wiki/display/SAT/UIUC+SSL+Certificates Documentation |
| Status Server for CITES | See CITES Status Server | |
| System Backup Service | Cost-recovery network backup using IBM's Tivoli Storage Management System (TSM) for CITES-managed systems | http://www.cites.uiuc.edu/wsg/contract/backup-adsm.html Documentation for Unix Users |
| Targeted Mailing | Campus-authorized email distribution to specific campus audiences | https://broadcast.illinois.edu/targetmm/ Documentation http://www.cites.uiuc.edu/services/targetedmailing_sld.html Service Level Definition |
| Teleconferencing Service | Scheduling, setup, and monitoring of teleconferences | http://www.cites.uiuc.edu/teleconference/ Documentation http://www.cites.uiuc.edu/services/teleconference_sld.html Service Level Definition |
| Telephone Service | Telephone service for campus, including installation, maintenance, and repair | http://www.cites.uiuc.edu/telephone/ Documentation http://www.cites.uiuc.edu/services/telephone_sld.html Service Level Definition |
| Toll-Free Terminal Server Access | Billed service available to faculty and staff that allows access to the terminal servers using an 800 number (mainly used when traveling as an alternative to using a calling card) | http://www.cites.uiuc.edu/dialup/800/ Documentation |
| Training Services | See CITES Training Services | |
| Two-Way Radio | A bidirectional radio frequency for portable, nonprivate communication on campus | http://www.cites.uiuc.edu/radio/ Documentation |
| UIUC Active Directory (AD) | A hosted central directory service that allows departmental network administrators to manage user access, security policy, and systems and network resources | http://www.ad.uiuc.edu/ Documentation http://www.cites.uiuc.edu/services/activedirectory_sld.html Service Level Definition |
| UIUCnet | The high-speed network connecting nearly every departmental and college building on campus; available to students, faculty, and staff | http://www.cites.uiuc.edu/uiucnet/ Documentation http://www.cites.uiuc.edu/services/uiucnet_sld.html Service Level Definition |
| UIUCnet Current Status | Real-time status page for current operation of UIUCnet network segments | http://www-commeng.cso.uiuc.edu/stats/netstatus.html UIUCnet Current Status Page |
| UIUCnet Wireless | A wireless network that allows approved users with wireless-enabled devices to connect to the access points located around the campus | http://www.cites.uiuc.edu/wireless/ Documentation http://www.cites.uiuc.edu/services/wireless_sld.html Service Level Definition |
| Video Services | Videoconferencing, streaming web video, and special events video | http://www.cites.uiuc.edu/video/ Documentation |
| Virtual Private Network (VPN) Server | A service that provides security over wireless connections and allows people connecting through third-party Internet service providers to access University of Illinois at Urbana-Champaign services that require UIUCnet-based IP addresses | http://www.cites.uiuc.edu/vpn/ Documentation http://www.cites.uiuc.edu/services/vpn_sld.html Service Level Definition |
| Voice Mail | Voice messaging service for use with campus telephone numbers | http://www.cites.uiuc.edu/voicemail/ Documentation http://www.cites.uiuc.edu/services/voicemail_sld.html Service Level Definition |
| Walkup Computing | A service that provides authenticated access to the campus network and the Internet for portable computers in certain locations | http://www.cites.uiuc.edu/walkup/ Documentation http://www.cites.uiuc.edu/services/walkup_sld.html Service Level Definition |
| Web Hosting Services | A service for units or groups who need web hosting but prefer to have CITES provide the web server and related resources | http://www.ds.uiuc.edu/webservices.htm Documentation http://www.cites.uiuc.edu/services/webhosting_sld.html Service Level Definition |
| Web Publishing | See CITES NetFiles | |
| Windows Software Update Service | A tool for campus network and system administrators to use for managing and distributing critical Windows patches that resolve known security vulnerabilities and other stability issues in Microsoft Windows operating systems | http://www.cites.uiuc.edu/wsus/ Documentation http://www.cites.uiuc.edu/services/wsus_sld.html Service Level Definition |
| Wireless Networking | See UIUCnet Wireless | |
| Workstation Services Group (WSG) Contract Support | Ongoing cost-recovery Unix system administration support for individuals or groups. WSG operates as part of the Systems Management Group. | http://www.cites.uiuc.edu/wsg/contract/ Documentation |
| Workstation Services Group (WSG) General Support | General technical support for system administration problems on AIX, HP-UX, Linux, and Solaris. WSG operates as part of the Systems Management Group. | http://www.cites.uiuc.edu/wsg/ Documentation |
| Workstation Services Group (WSG) Hourly Support | One-time cost-recovery Unix system administration support for individuals or groups. WSG operates as part of the Systems Management Group. | http://www.cites.uiuc.edu/wsg/contract/hourly.html Documentation |