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Service Level Definition: COSMOS (CITES Open Source Mirror of Operating Systems)

This page contains the service level definition (SLD) for COSMOS (CITES Open Source Mirror of Operating Systems).

Documentation	http://cosmos.cites.uiuc.edu/
Description	COSMOS provides a local source for installation software, updates, and security patches for the more prevalent open source operating systems, primarily the most popular Linux distributions.
Who can use this service	The primary audience is campus system and network administrators who run departmental servers and computers. The service is also available to faculty, staff, and students who manage their personal or office computers.
When the service is available for use	Supported Service Hours: 9:00 A.M. to 5:00 P.M. Monday through Friday Extended Service Hours: 5:00 P.M. to 5:30 A.M. Monday through Friday Weekends (excluding the Maintenance Hours listed below) Maintenance Hours: 5:30 A.M. to 7:30 A.M. Monday through Friday 5:30 A.M. to 10:00 A.M. Saturday 5:30 A.M. to 12:00 P.M. Sunday No-Service Hours: 5:30 A.M. to 7:30 A.M. third Monday of every month
What you must have in order to use the service	Computer with network connection Network client software such as FTP, HTTP, rsync, etc. (In most cases, the software is already installed on the computer.)
Where to go for help	If you are having difficulty with the COSMOS web page, please email cosmos@cosmos.cites.uiuc.edu for assistance. The COSMOS service is intended to be a convenient campus source to obtain certain open source operating systems, but offers only limited support of the operating systems themselves. Questions that directly pertain to installing or running an operating system are best answered by referring to the operating system's web page, which is listed on the COSMOS web page. Additionally, you can arrange a contract with the CITES Workstation Services Group to install and maintain the operating system on your computer. See Contract Services for more information.
Dependencies on other services	Network Infrastructure Storage Infrastructure
Cost	A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.
How to request changes to this service	Email cosmos@cosmos.cites.uiuc.edu.
How to find out about changes to this service	Major changes will be announced on the CITES Status web page and posted to the CITES-TECHSUPPORT mailing list.
Date created	June 23, 2005
Date of last review	July 28, 2009