For security purposes, CITES requires you to change your NetID password at least once a year.
After a year, your NetID password will expire. A few weeks before your password expiration date, you will be notified by email; you will also begin to see warning messages on web pages where you are required to use your NetID password.
You can change your NetID password with the CITES Password Manager.
If you allow your NetID password to expire, you will not be able to access any of the services that require your NetID and NetID password. [For a list of these services, look on the Your Network ID (NetID) page.]
Changing an expired NetID password
If you have allowed your NetID password to expire, you can reset it in four ways:
- Online: If you have set up your security questions, you can use them to reset your NetID password with the CITES Password Manager.
- In person: Bring a photo ID to the CITES Help Desk.
- Within your department: If your department or unit has a password registrar (that is, someone authorized to set or reset passwords), you may contact that person for assistance.
- As of August 15, 2011, faxing in a password change is no longer permitted.
NOTE: If you use a Mac OS X computer or Apple iPhone, iPod Touch, or iPad, you may also need to reset your wireless password in your Keychain application. If you do not reset your wireless password in your Keychain, you may find it difficult or impossible to log back on to IllinoisNet Wireless. See Reset Your Wireless Password in the Keychain of Your Mac OS X Computer, Apple iPhone, iPod Touch, or iPad for more information.
If you have trouble
For help locating the CITES Help Desk, see the Help Desk Contact Information page.