Thursday, May 9, 2013 - 4:00pm
CITES has one opening for a Storage and Backup Administrator who provides enterprise-wide service and system administration as well as level 2 support for CITES enterprise storage and backup services.
Thursday, May 9, 2013 - 8:00am
CITES is looking for volunteers to help evaluate a new tool to help reduce the spread and impact of phishing attacks.
Tuesday, April 30, 2013 - 4:45pm
Hours for the various CITES facilities may vary from the norm during summer break, which begins Monday, May 13, and ends Monday, Aug. 26, the first day of classes for the Fall 2013 semester.
Thursday, April 18, 2013 - 9:45am
CITES has an opening for a Technical Service Analyst and a Visiting Technical Service Analyst who will provide assistance in the daily operations associated with CITES service management: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.
Wednesday, April 17, 2013 - 8:00am
CITES has an opening for one Information Standards and Compliance Analyst position at one of three different levels who is responsible for the creation, maintenance of campus IT security standards and provide consultation on their implementation.
Tuesday, April 9, 2013 - 9:30am
CITES has an opening for a Network Service Engineer or Senior Network Service Engineer who will provide research, design, support, guidance, problem resolution for network services and tools, including but not limited to DNS, DHCP, Network Management Tools, CCTV, Radius and Proxy Services.
Friday, April 5, 2013 - 3:00pm
Beginning Monday, April 8, 2013, CITES will no longer allow certain types of files to be sent or received by @illinois.edu email addresses.
Tuesday, April 2, 2013 - 8:00am
Check back here for continued updates on the Campus Phishing Attack and measures being taken.
Monday, April 1, 2013 - 8:00am
CITES has an opening for an Infrastructure Integration Analyst who will design and implement data center policy for power distribution, cooling distribution, network distribution, firewall and remote access to the machine room.
Friday, March 29, 2013 - 8:00am
For the last week some email sent from the campus is being rejected by other Universities and private companies. In order to help us address the issue, please review the information provided here.
Thursday, March 28, 2013 - 8:00am
CITES seeks an IT Technical Associate to provide technical expertise in a highly technical campus environment in the areas of telecommunications, data and networking, applications, security, and computing.
Friday, March 8, 2013 - 11:00am
Microsoft released a Mac Lync client update (14.0.4) in February, 2013 that enables many functions that were previously unavailable with USB devices on Lync for Mac 2011.
Friday, March 8, 2013 - 10:00am
CITES has openings for two UNIX Systems Administrators to configure and maintain production UNIX servers which provide critical foundations for large-scale online learning and research.
Friday, March 8, 2013 - 10:00am
CITES has an opening for a Visiting Project Analyst or Visiting Senior Project Analyst who will work with stakeholders and customers on projects to produce effective software and services for the campus.
Wednesday, March 6, 2013 - 3:45pm
CITES has an opening for a Life Safety Engineer or Senior Life Safety Engineer who is responsible for supporting campus life safety and related services of the security office within Campus Information Technology and Educational Services (CITES).
Tuesday, March 5, 2013 - 3:30pm
Hours for CITES facilities may vary from the norm during Spring Break, which begins Saturday, March 16, 2013 and ends Sunday, March 24, 2013. There are no University holidays during this period.
Tuesday, March 5, 2013 - 12:00pm
CITES has openings for three Client Relationship Consultants who strategically and proactively manage CITES' relationship with campus constituents and who have a focus on supporting teaching, research and learning.
Monday, March 4, 2013 - 8:00am
CITES has one permanent and two visiting Software Developer position(s) who work on assigned software development projects based on detailed technical specifications with a low to level of complexity.
Thursday, February 28, 2013 - 8:00am
CITES has an opening for a Manager, Integrated User Services who has overall responsibility for CITES Integrated User Services (IUS) staff and the activities associated with identifying, prioritizing, provisioning and resolving issues for all of CITES services.
Monday, February 25, 2013 - 8:00am
CITES has openings available for IT Field Consultants (Regular or Senior levels) which will be responsible for providing advice, consulting and technical support for campus academic, research, and administrative units
Friday, February 8, 2013 - 8:00am
CITES has an opening for a Senior Application Specialist who will play a significant role in creating, deploying, and maintaining production level IT services that are robust, high-quality, and reliable, meeting the needs of CITES customers.
Friday, February 1, 2013 - 8:00am
CITES has a replacement position for a Windows Systems Administrator who will provide daily server administration and Tier 3 support for enterprise systems and services.
Friday, February 1, 2013 - 8:00am
CITES has an opening for a Visiting Windows Systems Administrator who will provide daily server administration and Tier 3 support for enterprise systems and services.
Thursday, January 17, 2013 - 8:00am
U of I Box now offers to students, faculty and staff more than twice the free storage space of the six major cloud storage services combined.
Monday, January 14, 2013 - 8:00am
CITES has an opening for a Network Engineer or Senior Network Engineer who will provide independent operational decision making in a team context.
Wednesday, December 12, 2012 - 8:00am
Position: Infrastructure Integration Analyst
Search closing date: January 4, 2013
Tuesday, December 11, 2012 - 8:00am
Learn how video and the Illinois eText service allowed one large course to successfully replace large class lectures with smaller discussion groups.
Monday, November 26, 2012 - 8:00am
As of November 26, 2012, the CITES VMware Servers are available for 60% less, the default storage size has more than doubled, and new feature bundles are available.
Friday, November 16, 2012 - 11:00am
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 17, 2012 and ends Sunday, November 25, 2012. Instruction resumes Monday, November 26.
Friday, November 16, 2012 - 8:00am
The 2012-2013 Student/Staff Directory is ready to be distributed. Since Fall 2010, in order to help reduce both waste and costs to the Urbana campus, significantly fewer copies of theStudent/Staff Directory are printed and distributed.
Sunday, November 11, 2012 - 8:00am
CITES Networking has implemented an extensive series of improvements and updates, and more improvements will be implemented in 2013.
Tuesday, November 6, 2012 - 8:00am
CITES NetFiles will be retired December 21, 2012. In order to help you determine how or where to move your NetFiles materials, CITES has documented several alternative solutions, based on use cases. Information to assist your self-migration can be found at
Thursday, October 4, 2012 - 2:00pm
CITES has an opening for an eCommerce Administrator who will provide University of Illinois WebStore support functions including offer creation or maintenance, media creation, order fulfillment, inventory management, documentation, license server management, and remote server management and provides direct customer support and communicates volume/site license software program information to all University of Illinois WebStore customers.
Thursday, September 27, 2012 - 2:00pm
CITES has an opening for an IT Product Marketing Specialist who will provide marketing and advertising communications expertise to further the WebStore mission and the specific goals of individual WebStore products and services.
Friday, September 14, 2012 - 11:00am
The Urbana-Champaign Big Broadband (UC2B) project has been awarded the National Association of Telecommunications Officers and Advisors (NATOA) 2012 Community Broadband Project of the Year.
Wednesday, September 12, 2012 - 2:00pm
CITES has an opening for either a Visiting Network Analyst or Visiting Senior Network Analyst who will primarily work on the UC2B community broadband project and provide independent operational decision making in a team context with regard to design, deployment, maintenance and support of critical network systems and service related to UC2B.
Wednesday, September 12, 2012 - 2:00pm
CITES has an opening for either a Visiting Associate Network Engineer or Visiting Network Engineer who will primarily work on the UC2B community broadband project and provide independent operational decision making in a team context with regard to design, deployment, maintenance and support of critical network systems and service related to UC2B.
Tuesday, September 11, 2012 - 9:45am
CITES has an opening for a Network and Services Administrator who will be responsible for providing network and server administration, end-user application and system level support for the CITES organization and will provide support for components including business operations, research, teaching and learning, and critical campus service delivery.
Tuesday, September 11, 2012 - 9:45am
CITES has an opening for either a Senior IT Security Engineer or Lead IT Security Engineer who will apply cross-disciplinary IT security knowledge to build IT systems that will remain dependable in the face of malice, error, and mischance.
Monday, September 10, 2012 - 9:45am
Two major changes are being implemented to the student NetID claim process later this fall.
Friday, September 7, 2012 - 9:30am
CITES has an opening for a Manager of Digital Media Services who will provide strategic and operational management of CITES Digital Media Group, collaborating with campus and faculty to perform robust integration of digital media in learning and teaching applications.
Tuesday, September 4, 2012 - 2:45pm
A bug has been severely affecting users who are putting callers from the public telephone network on hold. This issue is causing callers to be disconnected unexpectedly.
Friday, August 31, 2012 - 2:45pm
CITES has two openings for Classroom and Conference Media Engineering Liaisons to build relationships with and to provide direct hands-on assistance to campus faculty, instructors, and staff in order to enhance the instructional efficiency and learning outcomes of course curriculum.
Wednesday, August 29, 2012 - 9:30am
CITES has an opening for a Manager, Integrated User Services who has overall responsibility for CITES Integrated User Services (IUS) staff which supports all of CITES services by tracking service inquiries, issues, and requests from customers; resolving or escalating service inquiries and issues; and/or processing requests to add, move, change, disconnect/deactivate CITES services by programmatic efforts or by dispatching to other CITES staff.
Tuesday, August 28, 2012 - 11:00am
CITES has an opening for a Life Safety Engineer who is responsible for supporting campus life safety and related services of the security office within Campus Information Technology and Educational Services (CITES). Additionally, the incumbent will Implement, manage, and support life safety technology services. This includes emergency and mass communication tools, E911 within the campus VoIP service, IP based security cameras, business continuity planning, and other duties as assigned.
Tuesday, August 28, 2012 - 10:00am
CITES has an opening for a Network Engineer or Senior Network Engineer who will provide independent operational decision making in a team context with regard to deployment, acquisition, purchasing, maintenance and support of the Urbana campus communications network (UIUCnet).
Tuesday, August 14, 2012 - 2:15pm
On Tue Aug 21, 2012 between 5:00-7:00am, the production Infoblox grid for the campus IPAM (DNS and DHCP) service will be upgraded from its current software version (6.4.2) to the latest release from the vendor (6.5.0).
Wednesday, July 11, 2012 - 11:30am
The July 2012 installment of the monthly UC at Illinois Newsletter is now available.
Monday, June 25, 2012 - 11:00am
CITES Networking is pleased to announce that the DNS migration is now complete and campus DNS is now running on our new IPAM ("IP Address Management") platform.
Friday, June 22, 2012 - 4:45pm
The four finalists for the new Deputy CIO and Executive Director of CITES will make presentations to the campus community and to CITES Staff.
Wednesday, June 20, 2012 - 8:15am
News about the DNS service can now be found in our IPAM section at http://illinois.edu/blog/view/1010. Please update your bookmarks and be sure to modify your subscription settings accordingly.
Tuesday, June 19, 2012 - 10:00am
Just a reminder to folks who deal with campus DNS record configuration: Beginning at 8:00AM on Wednesday, June 20, the IPAM team will be freezing DNS records to prepare for the migration on 6/23 to new integrated IPAM ("IP Address Management") platform.
Tuesday, June 5, 2012 - 4:45pm
On Tuesday, June 19th at approximately 10:00AM, ALL HINFO RECORDS WILL BE PURGED FROM CAMPUS DNS in preparation for the upcoming migration to the new IPAM platform.
Friday, June 1, 2012 - 2:15pm
As previously announced (http://illinois.edu/blog/view/786/74771), campus
DNS will be migrating to the new integrated IPAM ("IP Address Management")
platform on Saturday, June 23 2012.
CITES will offer the first of three hands-on IPAM training workshop
sessions at the IT Pro Forum on June 7th. If you would like to attend this
session, be sure to register for IT Pro Forum by 5PM today at
Wednesday, May 23, 2012 - 4:00pm
The May 2012 installment of the monthly UC at Illinois Newsletter is now available.
Tuesday, May 22, 2012 - 12:00pm
Campus Information Technologies and Educational Services (CITES) has an opening for a Manager of Campus IT Relationships who will provide leadership and management of the Campus IT Relationships group and the activities associated with the cultivation of relationships with customers and the campus community to drive business development for the CITES organization.
Friday, May 11, 2012 - 9:45am
CITES Networking is pleased to announce that on Saturday, June 23, we will be migrating campus DNS to our new integrated IPAM ("IP Address Management") platform. It's finally here: our new platform will serve as the one-stop-shop for all DNS and DHCP self-service configuration.
Thursday, March 1, 2012 - 10:00am
On Tue Mar 13, 2012 between 5:30-7:00am, the production Infoblox grid for the campus DHCP service will be upgraded from its current software version (6.1.3) to the latest release from the vendor (6.3.3).
Monday, February 27, 2012 - 1:45pm
CITES hires creative, innovative people to provide services to the faculty, staff, and students at the University of Illinois. Check out the latest job opportunities to see if you could contribute to a positive service-oriented environment at CITES.
Monday, February 27, 2012 - 1:30pm
Plan your move now to Illinois Compass 2g (powered by Blackboard Learn 9.1). Training is available on how to effectively integrate technology to your teaching and learning.
Friday, February 24, 2012 - 2:30pm
The February 2012 installment of the monthly UC at Illinois Newsletter is now available. Highlights include Lync account activations, e911 updates, training opportunities, and more.
Tuesday, February 21, 2012 - 10:00am
In March, CITES will launch a redesigned web site that features improved navigation, highlighted news, and a new visual look.
Thursday, January 19, 2012 - 9:00pm
The January UC at Illinois Newsletter is now available.
Tuesday, December 20, 2011 - 3:00pm
The December 2011 installment of the monthly UC at Illinois Newsletter is now available, including information on device testing results, pricing information, the bridge period, and more.
Tuesday, December 6, 2011 - 3:00pm
The Print 2011-2012 Student/Staff Directory is now available.
Thursday, December 1, 2011 - 8:00am
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Saturday, December 17, 2011 and ends Tuesday, January 17, 2012, the first day of classes for Spring Semester 2012.
Monday, November 21, 2011 - 11:00am
Public Affairs assumed service management of MassMail and rolled out a new version, which is available at go.illinois.edu/massmail
Monday, November 21, 2011 - 8:00am
Individuals who wish to transfer their university-provided cell services to their own responsibility MUST attend sessions on either Dec 1 or Dec 14. CITES staff and cellular service vendors will be available to assist you with forms and choices. No registration required.
Thursday, November 17, 2011 - 1:00pm
On November 17, 2011, Illinois Compass Second Generation made its campus-wide debut at Illinois. This is the most significant upgrade of Illinois Compass and the Blackboard software that powers it since CITES began running it in 2004. Users must choose to move to the second generation system in Spring, Summer or Fall 2012.
Friday, November 4, 2011 - 4:00pm
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 19, 2010 and ends Sunday, November 27, 2010. Instruction resumes Monday, November 28.
Tuesday, November 1, 2011 - 12:00pm
Express Email is no longer available to users as part of the campus-wide move to Unified Communications.
Tuesday, November 1, 2011 - 8:00am
The November Unified Communications newsletter includes updates on the UC Voice Kickoff events, UC device options, upcoming training sessions, and more.
Friday, September 23, 2011 - 2:30pm
The September Unified Communications newsletter includes new updates on service managers, training opportunities, communication templates for IT pros, and upcoming deadlines.
Friday, August 26, 2011 - 9:00am
As the Urbana campus transitions from CITES Express Email to UC Exchange 2010, please be aware that incoming graduate and professional students are still automatically receiving accounts on Express Email. As of September 15, 2011, no new Express accounts will be created. Therefore after that date, new graduate students will no longer get Express Email accounts and they will be required to setup Exchange accounts.
Wednesday, August 10, 2011 - 1:00pm
As of Aug. 15, campus will no longer be able to change forgotten NetID passwords by fax. One way to avoid having to come into the CITES Help Desk to reset a forgotten password is by setting up your CITES Security Questions now.
Thursday, July 28, 2011 - 8:00am
For campus business managers: During FY12, CITES will be moving units from the current Centrex telephone system to the new Unified Communications voice system. Beginning with the CITES July 2011 billing cycle, units will notice changes in your monthly billing.
Monday, June 6, 2011 - 3:00pm
CITES is participating in World IPv6 Day on June 8th by providing IPv6 on wireless, native IPv6 DNS service, NTP over IPv6, and supporting other department's IPv6 efforts with new networks on IPv6.
Networking will have a table outside the Help Desk from 10-4 to support users who have trouble getting IPv6 to work.
Monday, May 23, 2011 - 3:00pm
This page contains information for graduate and professional students, faculty, staff, and retirees about how to choose to deactivate an unused Express Email account.
Tuesday, April 26, 2011 - 4:00pm
Hours for various CITES facilities may vary from the norm during summer break, which begins Monday, May 16, 2011 and ends Monday, Aug. 22, 2011.
Tuesday, March 29, 2011 - 8:00am
Beginning April 6, undergraduates will need to rename personal Google accounts based on NetID@illinois.edu email addresses.
Thursday, March 24, 2011 - 5:15pm
Executive Director of Public Safety, Barbara O'Connor and Chief Privacy & Security Officer, Mike Corn respond to the false active shooter alert sent on the morning of March 24.
Wednesday, March 2, 2011 - 10:30am
Hours for the various CITES facilities may vary from the norm during the spring break, which begins Saturday, March 19, 2011 and ends Sunday, March 27, 2011.
Wednesday, March 2, 2011 - 8:30am
The SSL certificate for Illinois Chat was renewed on March 1, 2011. If your IM client is displaying an error such as "The certificate for chat.illinois.edu could not be validated", we recommend that you upgrade your client to the latest stable version.
Wednesday, February 23, 2011 - 10:00am
eduroam is a secured wireless network service that allows members of any eduroam participating institution to obtain Internet connectivity at other eduroam participating institutions, using their home institution's login credentials.
Tuesday, January 18, 2011 - 9:45am
In October, 2010, CITES Network Services announced that the University of Illinois (including Urbana, UIS, UIC, and UA) would soon switch from Thawte, our current SSL vendor, to a new InCommon Certificate Service. Effective today, January 18, 2011, we are now issuing certificates exclusively through the new InCommon certificate service and are no longer issuing certificates purchased from Thawte.
Tuesday, January 4, 2011 - 4:00pm
Christmas morning brought an unexpected present to the University of Illinois email servers spam email messages and junk mail virtually disappeared.
Tuesday, December 21, 2010 - 10:00am
On January 10, 2011, CITES will replace the Web TSR with a Services tab in Pinnacle.
Friday, December 3, 2010 - 8:00am
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Saturday, December 18, 2010 and ends Tuesday, January 18, 2011, the first day of classes for Spring Semester 2010.
Wednesday, December 1, 2010 - 2:00pm
U of I WebStore has a new look and feel.
Wednesday, November 24, 2010 - 10:15am
University of Illinois WebStore will be unavailable on December 1, 2010, from 8:00 a.m. CST to 11:00 a.m. CST as we migrate to a new U of I WebStore user interface.
Tuesday, November 16, 2010 - 3:30pm
The InCommon Federation has launched a new InCommon Certificate Service, which provides the higher education institutions with unlimited server and personal certificates at one fixed annual fee. InCommon is offering this service through a partnership with vendor Comodo CA Ltd. UIUC will be switching from its current SSL vendor, Thawte, to this new service.
Friday, November 12, 2010 - 4:30pm
Stop by our poster session at the IT Pro Forum event on November 16, 2010.
Tuesday, November 9, 2010 - 2:00pm
Hours of operation for many CITES services will be reduced during the week of Thanksgiving break.
Tuesday, October 5, 2010 - 4:30pm
There are significant changes to the quantity and distribution of the print 2010-2011 Student/Staff Directory.
Thursday, September 30, 2010 - 10:30am
Due to technical issues with the enrollment process, the roll out of MS Live @ Illinois to undergraduate students has been delayed. We are continuing with the phased-in rollout of Google Apps @ Illinois to these students, as well as their migration off of CITES Express Email.
Tuesday, August 24, 2010 - 9:15am
Beginning August 30, all undergraduate students will be eligible to create Google Apps @ Illinois and/or MS Live @ Illinois accounts.
Thursday, July 8, 2010 - 9:45am
Faced with budget reductions and a charge to offer state-of-the-art computing and telephony services to campus at the lowest costs, CITES is retiring several services provided by the Campus Information Operators.
Sunday, June 27, 2010 - 12:15pm
Certificates installed after 6/27/2010 require additional installation steps.
Friday, June 18, 2010 - 4:00pm
Beginning July 1, all faculty, staff, graduate and professional students on the U-C campus will be eligible for Windows Upgrades, Office, and Enterprise CAL licenses on University owned computers at no cost.
Monday, June 14, 2010 - 10:00am
CITES Operator-Assisted Teleconferencing service is scheduled for retirement on June 30, 2010.
Thursday, April 29, 2010 - 11:15am
CITES will begin outsourcing student email in May.
Thursday, April 23, 2009 - 12:30pm
At the request of the Office of the Chancellor, as of April 23, 2009 CITES will no longer issue new SSL certificates for the uiuc.edu domain.
Monday, March 16, 2009 - 12:15pm
Effective Monday March 16, 2009, certificate requests must have a minimum key size of 2048 bits.
Friday, October 19, 2007 - 2:00pm
Double check your calendar the week of October 29-November 2.
Wednesday, August 22, 2007 - 2:15pm
For the sixth consecutive year, CITES co-sponsored the Division of Campus Recreation's Block Party for incoming students.
Friday, August 3, 2007 - 4:00pm
As of July 24, our campus email infrastructure requires more stringent verification that email into campus comes from a legitimate source.
Tuesday, June 26, 2007 - 8:00am
On June 9th CITES EdTech successfully moved Illinois Compass to more robust server hardware and upgraded the software to Blackboard Enterprise Vista 4.2.
Tuesday, June 5, 2007 - 12:30pm
The Campus Network Upgrade Progress Report has been published, detailing the progress CITES has made at the halfway point of the ambitious five-year, $20-million initiative to upgrade the network in more than 260 campus buildings with the latest in state-of-art data networking technology.
Tuesday, May 22, 2007 - 2:15pm
Hours for the various CITES facilities may vary from the norm from May 14, 2007 through Aug. 22, 2007.