Monday, February 24, 2014 - 08:00
Hours for CITES facilities may vary from the norm during Spring Break, which begins Saturday, March 22, 2014 and ends Sunday, March 30, 2014. There are no University holidays during this period.
Wednesday, February 12, 2014 - 14:15
This is an open and continuous search. Applications will be reviewed on a business need basis through the closing date of this announcement. CITES Application Services is looking for exceptional IT professionals who enjoy a challenge. Application Services is growing in the areas of Application Services Infrastructure and Web and Collaborative Services. We are looking for professionals with experience or interest in working with large email solutions that handle bulk mailing, alert mailing, and large volume traffic flow, as well as, experience or interest in spam and phishing defense.
Monday, February 10, 2014 - 13:45
CITES has two replacement positions for a Windows Systems Administrator at one of three different levels. These positions will apply Microsoft server skills to the administration, security and support of the university’s award-winning enterprise Unified Communications deployment using Microsoft Exchange and Microsoft Lync.
Thursday, February 6, 2014 - 08:00
Working with the Inclusive Illinois Committee and other campus partners, CITES will provide a live stream of the #ONECAMPUS event on February 6 at 7:30 pm.
Tuesday, February 4, 2014 - 11:30
CITES has an opening for a Visiting Senior Application Developer to develop, implement, and support .NET applications. This position will act as the primary point of contact for Classroom and Conference Media Engineering’s (CCME) application development and will serve as a contact for problem reporting and resolution, system status and availability and general procedural information pertaining to all applications (database and non-database).
Thursday, January 30, 2014 - 14:00
Effective June 27, 2014, at 5:00 P.M., the Centrex voice mail system will be retired. As a replacement, CITES is offering AT&T’s Unified Messaging Service. (The Lync voice mail system will continue unchanged.)
Thursday, January 30, 2014 - 13:45
If you use Lync as part of Unified Communications at the University of Illinois, it is important that you upgrade your Lync client by February 4th.
Thursday, January 9, 2014 - 08:00
CITES has openings for two Virtualization Systems Administrator positions at one of two different levels. These positions apply core system administration and security knowledge to the management and enhancement of a large-scale VMware infrastructure.
Tuesday, December 17, 2013 - 11:45
Since August, the Urbana campus has averaged more than 1,200 new U of I Box accounts every month.
Friday, December 13, 2013 - 10:15
If you haven't heard about the campus's IT Strategic Plan, there are several online resources that can help you learn more.
Friday, December 6, 2013 - 16:00
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Monday, December 23, 2013 and ends Tuesday, January 21, 2014, the first day of classes for Spring Semester 2014.
Tuesday, December 3, 2013 - 10:45
CITES has an opening for an IT Security Engineer, Senior IT Security Engineer, or Lead IT Security Engineer based on experience. This position applies cross-disciplinary IT security knowledge to build IT systems that remain dependable in the face of malice, error, and mischance.
Tuesday, October 29, 2013 - 16:30
The CITES Storage and Backup team will decommission the old TSM server (adsm0.cso.uiuc.edu) on November 4, 2013.
Tuesday, October 29, 2013 - 16:00
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 23, 2013 and ends Sunday, December 1, 2013.
Thursday, October 24, 2013 - 10:00
CITES has an opening for a Network Engineer, Senior Network Engineer, or Lead Network Engineer who will identify, troubleshoot and resolve highly complex network issues efficiently.
Wednesday, October 2, 2013 - 17:00
CITES has openings for two Application Specialist positions at one of two different levels. These positions will be focused on developing, maintaining, and ensuring the success of the endpoint management portfolio for the Urbana campus.
Friday, September 27, 2013 - 11:30
CITES has an opening for a Network Service Engineer or Senior Network Service Engineer who will provide research, design, support, guidance, and problem resolution for a locally developed suite of network administration software tools as well as RADIUS and DNS/DHCP/IPAM services.
Monday, September 23, 2013 - 17:45
CITES is launching a new infographic series called "Ones and Zeros" that will use data to explain in greater detail how CITES helps our customers and how our services are utilized at the University of Illinois.
Wednesday, September 18, 2013 - 12:00
CITES has an opening for one IT Security Analyst position at one of three different levels who will primarily focus on the proactive and reactive systems and response to cybersecurity attacks on the campus, University systems, and computing resources.
Monday, September 16, 2013 - 14:30
We've selected one of our Twitter followers to win an Apple TV!
Wednesday, September 4, 2013 - 10:15
CITES has an opening for one Audiovisual Planner who will be responsible for Audiovisual project planning, contract execution, and financial tracking in the Classroom Conference Media and Engineering (CCME) group.
Thursday, August 22, 2013 - 08:00
Follow @CITES to enter to win a free Apple TV!
Monday, July 29, 2013 - 09:30
To conserve campus resources and reduce waste, the printed Student/Staff Directory is being replaced with the new Campus Directory.
Thursday, July 25, 2013 - 12:00
The National Federation of the Blind officially commended the University of Illinois for the eText digital textbook service provided by CITES.
Wednesday, July 17, 2013 - 08:00
CITES retired its old status web pages today. Going forward, CITES will use the new status system launched this week by Administrative Information Technology Services (AITS) to post service outage information.
Friday, July 12, 2013 - 08:00
During a change to our Exchange websites last night we encountered a problem that caused many of those people using Exchange on their mobile devices to receive incorrect username and password errors when trying to access their mail.
Monday, July 8, 2013 - 16:00
When using the CSV Import mechanism to add or modify Host records, your DNS changes may not propagate from IPAM to the main nameservers dns1.illinois.edu and dns2.illinois.edu. A workaround is available; please see Known Issues for details. This bug has been reported to the vendor.
Monday, July 8, 2013 - 16:00
Tuesday, July 2, 2013 - 10:00
Tuesday, July 2, 2013 - 10:00
Due to the Blustem retirement, we have now updated the location of the SSL Request form. Please be aware that the old SSL request form at https://certmgr.cites.illinois.edu has moved. Update your bookmarks to point to the short URL at http://go.illinois.edu/sslrequest.
Friday, June 21, 2013 - 16:00
On June 28, 2013 the Bluestem login service will be retired. This announcement explains what services are replacing Bluestem.
Friday, June 14, 2013 - 17:30
CITES has an opening for one Information Standards and Compliance Analyst position at one of three different levels who is responsible for the creation & maintenance of campus IT security standards and provides consultation on their implementation.
Thursday, June 13, 2013 - 14:00
CITES has an opening for a Visiting Infrastructure Integration Analyst or Visiting Senior Infrastructure Integration Analyst who will design and implements data center policy for power distribution, cooling distribution, network distribution, firewall and remote access to the machine room.
Wednesday, May 29, 2013 - 11:00
CITES has an opening for a Network Service Engineer or Senior Network Service Engineer who will provide research, design, support, guidance, and problem resolution for network services & tools, including but not limited to DNS, DHCP, Network Management Tools, CCTV, Radius and Proxy Services.
Sunday, May 26, 2013 - 07:00
CITES identified another phishing attack pretending to be from the University of Illinois. This article has screenshots of the attack so that you can quickly identify and avoid this latest scam.
Thursday, May 23, 2013 - 15:00
CITES has openings for three Client Relationship Consultants who strategically and proactively manage CITES' relationship with campus constituents and who have a focus on supporting teaching, research and learning.
Thursday, May 23, 2013 - 13:00
Both CITES and ACES are retiring their e-Conferencing (Cisco MeetingPlace) systems on August 31st. After this date, no conferences - existing or new - can be held on this legacy conferencing service. All conferences currently scheduled on the CITES MeetingPlace system occurring after August 31st, 2013 MUST be rescheduled on Lync conferencing or elsewhere.
Wednesday, May 22, 2013 - 15:30
CITES has an opening for a Visiting Senior Database Application Developer who develops, implements, and supports databases and associated applications.
Thursday, May 9, 2013 - 16:00
CITES has one opening for a Storage and Backup Administrator who provides enterprise-wide service and system administration as well as level 2 support for CITES enterprise storage and backup services.
Thursday, May 9, 2013 - 08:00
CITES is looking for volunteers to help evaluate a new tool to help reduce the spread and impact of phishing attacks.
Tuesday, April 30, 2013 - 16:45
Hours for the various CITES facilities may vary from the norm during summer break, which begins Monday, May 13, and ends Monday, Aug. 26, the first day of classes for the Fall 2013 semester.
Thursday, April 18, 2013 - 09:45
CITES has an opening for a Technical Service Analyst and a Visiting Technical Service Analyst who will provide assistance in the daily operations associated with CITES service management: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.
Wednesday, April 17, 2013 - 08:00
CITES has an opening for one Information Standards and Compliance Analyst position at one of three different levels who is responsible for the creation, maintenance of campus IT security standards and provide consultation on their implementation.
Tuesday, April 9, 2013 - 09:30
CITES has an opening for a Network Service Engineer or Senior Network Service Engineer who will provide research, design, support, guidance, problem resolution for network services and tools, including but not limited to DNS, DHCP, Network Management Tools, CCTV, Radius and Proxy Services.
Friday, April 5, 2013 - 15:00
Beginning Monday, April 8, 2013, CITES will no longer allow certain types of files to be sent or received by @illinois.edu email addresses.
Tuesday, April 2, 2013 - 08:00
Check back here for continued updates on the Campus Phishing Attack and measures being taken.
Monday, April 1, 2013 - 08:00
CITES has an opening for an Infrastructure Integration Analyst who will design and implement data center policy for power distribution, cooling distribution, network distribution, firewall and remote access to the machine room.
Friday, March 29, 2013 - 08:00
For the last week some email sent from the campus is being rejected by other Universities and private companies. In order to help us address the issue, please review the information provided here.
Thursday, March 28, 2013 - 08:00
CITES seeks an IT Technical Associate to provide technical expertise in a highly technical campus environment in the areas of telecommunications, data and networking, applications, security, and computing.
Friday, March 8, 2013 - 11:00
Microsoft released a Mac Lync client update (14.0.4) in February, 2013 that enables many functions that were previously unavailable with USB devices on Lync for Mac 2011.
Wednesday, June 20, 2012 - 08:15
Tuesday, June 19, 2012 - 10:00
Tuesday, June 5, 2012 - 16:45
Friday, June 1, 2012 - 14:15
Friday, May 11, 2012 - 10:00
Friday, May 11, 2012 - 09:45
Thursday, March 1, 2012 - 10:00
Thursday, December 1, 2011 - 08:00
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Saturday, December 17, 2011 and ends Tuesday, January 17, 2012, the first day of classes for Spring Semester 2012.
Monday, November 21, 2011 - 11:00
Public Affairs assumed service management of MassMail and rolled out a new version, which is available at go.illinois.edu/massmail
Monday, November 21, 2011 - 08:00
Individuals who wish to transfer their university-provided cell services to their own responsibility MUST attend sessions on either Dec 1 or Dec 14. CITES staff and cellular service vendors will be available to assist you with forms and choices. No registration required.
Thursday, November 17, 2011 - 13:00
On November 17, 2011, Illinois Compass Second Generation made its campus-wide debut at Illinois. This is the most significant upgrade of Illinois Compass and the Blackboard software that powers it since CITES began running it in 2004. Users must choose to move to the second generation system in Spring, Summer or Fall 2012.
Friday, November 4, 2011 - 16:00
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 19, 2010 and ends Sunday, November 27, 2010. Instruction resumes Monday, November 28.
Tuesday, November 1, 2011 - 12:00
Express Email is no longer available to users as part of the campus-wide move to Unified Communications.
Tuesday, November 1, 2011 - 08:00
The November Unified Communications newsletter includes updates on the UC Voice Kickoff events, UC device options, upcoming training sessions, and more.
Friday, September 23, 2011 - 14:30
The September Unified Communications newsletter includes new updates on service managers, training opportunities, communication templates for IT pros, and upcoming deadlines.
Friday, September 2, 2011 - 13:30
Friday, August 26, 2011 - 09:00
As the Urbana campus transitions from CITES Express Email to UC Exchange 2010, please be aware that incoming graduate and professional students are still automatically receiving accounts on Express Email. As of September 15, 2011, no new Express accounts will be created. Therefore after that date, new graduate students will no longer get Express Email accounts and they will be required to setup Exchange accounts.
Wednesday, August 10, 2011 - 13:00
As of Aug. 15, campus will no longer be able to change forgotten NetID passwords by fax. One way to avoid having to come into the CITES Help Desk to reset a forgotten password is by setting up your CITES Security Questions now.
Thursday, July 28, 2011 - 08:00
For campus business managers: During FY12, CITES will be moving units from the current Centrex telephone system to the new Unified Communications voice system. Beginning with the CITES July 2011 billing cycle, units will notice changes in your monthly billing.
Monday, June 6, 2011 - 15:00
CITES is participating in World IPv6 Day on June 8th by providing IPv6 on wireless, native IPv6 DNS service, NTP over IPv6, and supporting other department's IPv6 efforts with new networks on IPv6.
Networking will have a table outside the Help Desk from 10-4 to support users who have trouble getting IPv6 to work.
Friday, June 3, 2011 - 10:00
Monday, May 23, 2011 - 15:00
This page contains information for graduate and professional students, faculty, staff, and retirees about how to choose to deactivate an unused Express Email account.
Tuesday, April 26, 2011 - 16:00
Hours for various CITES facilities may vary from the norm during summer break, which begins Monday, May 16, 2011 and ends Monday, Aug. 22, 2011.
Tuesday, March 29, 2011 - 08:00
Beginning April 6, undergraduates will need to rename personal Google accounts based on NetID@illinois.edu email addresses.
Thursday, March 24, 2011 - 17:15
Executive Director of Public Safety, Barbara O'Connor and Chief Privacy & Security Officer, Mike Corn respond to the false active shooter alert sent on the morning of March 24.
Wednesday, March 2, 2011 - 10:30
Hours for the various CITES facilities may vary from the norm during the spring break, which begins Saturday, March 19, 2011 and ends Sunday, March 27, 2011.
Wednesday, March 2, 2011 - 08:30
The SSL certificate for Illinois Chat was renewed on March 1, 2011. If your IM client is displaying an error such as "The certificate for chat.illinois.edu could not be validated", we recommend that you upgrade your client to the latest stable version.
Wednesday, February 23, 2011 - 10:00
eduroam is a secured wireless network service that allows members of any eduroam participating institution to obtain Internet connectivity at other eduroam participating institutions, using their home institution's login credentials.
Tuesday, January 4, 2011 - 16:00
Christmas morning brought an unexpected present to the University of Illinois email servers spam email messages and junk mail virtually disappeared.
Tuesday, December 21, 2010 - 10:00
On January 10, 2011, CITES will replace the Web TSR with a Services tab in Pinnacle.
Friday, December 3, 2010 - 08:00
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Saturday, December 18, 2010 and ends Tuesday, January 18, 2011, the first day of classes for Spring Semester 2010.
Wednesday, December 1, 2010 - 14:00
U of I WebStore has a new look and feel.
Wednesday, November 24, 2010 - 10:15
University of Illinois WebStore will be unavailable on December 1, 2010, from 8:00 a.m. CST to 11:00 a.m. CST as we migrate to a new U of I WebStore user interface.
Tuesday, November 9, 2010 - 14:00
Hours of operation for many CITES services will be reduced during the week of Thanksgiving break.
Tuesday, October 5, 2010 - 16:30
There are significant changes to the quantity and distribution of the print 2010-2011 Student/Staff Directory.
Thursday, September 30, 2010 - 10:30
Due to technical issues with the enrollment process, the roll out of MS Live @ Illinois to undergraduate students has been delayed. We are continuing with the phased-in rollout of Google Apps @ Illinois to these students, as well as their migration off of CITES Express Email.
Tuesday, August 24, 2010 - 09:15
Beginning August 30, all undergraduate students will be eligible to create Google Apps @ Illinois and/or MS Live @ Illinois accounts.
Wednesday, July 21, 2010 - 10:00
Thursday, July 8, 2010 - 09:45
Faced with budget reductions and a charge to offer state-of-the-art computing and telephony services to campus at the lowest costs, CITES is retiring several services provided by the Campus Information Operators.
Friday, June 18, 2010 - 16:00
Beginning July 1, all faculty, staff, graduate and professional students on the U-C campus will be eligible for Windows Upgrades, Office, and Enterprise CAL licenses on University owned computers at no cost.
Monday, June 14, 2010 - 10:00
CITES Operator-Assisted Teleconferencing service is scheduled for retirement on June 30, 2010.
Thursday, April 29, 2010 - 11:15
CITES will begin outsourcing student email in May.
Monday, April 26, 2010 - 08:45
The CITES No Change Period is scheduled for May 6 through May 17.
Thursday, April 22, 2010 - 14:30
Hours for the various CITES facilities may vary from the norm during summer break, which begins Monday, May 17, 2010 and ends Monday, Aug. 23, 2010, the first day of classes for the Fall 2010 semester.
Wednesday, April 21, 2010 - 08:00
Earlier today, our campus antivirus vendor, McAfee, released an antivirus
signature definition file (known as a "DAT") which contained a bug. This
bug caused a number of computers running Windows XP to appear to be
infected with a computer virus.
Tuesday, April 20, 2010 - 14:30
The content for CITES Academic Technology Services (formerly CITES Educational Technologies) will be moving on April 28.
Thursday, April 8, 2010 - 08:00
CITES Academic Technologies is looking for UIUC faculty, instructors, and TAs to help us research the benefits of online micro-lectures in teaching and learning.
Wednesday, March 10, 2010 - 11:30
Hours for the various CITES facilities may vary from the norm during the spring break, which begins Saturday, March 20, 2010 and ends Sunday, March 28, 2010.
Monday, January 11, 2010 - 13:15
On January 11, 2009, links to several CITES departmental services will be redirected to the official CITES domain and design schema.
Thursday, December 3, 2009 - 09:00
CITES will be observing the usual "no-change" period Thurs. Dec. 10th - Mon. Dec. 21st, to minimize the risk of service interruptions during the critical period leading up to and during final exams. Only emergency maintenance and patches will be applied during this time.
Wednesday, November 18, 2009 - 15:30
Hours of operation for many CITES services will be reduced during the week of Thanksgiving break.
Monday, November 16, 2009 - 10:00
Active Eraser, a tool that allows Windows users to securely delete files on their computer, is now available to all U of I staff and faculty at no cost through the University of Illinois WebStore.
Wednesday, October 28, 2009 - 12:30
All Adobe maintenance subscription offers have been updated to the new expiration date of November 30, 2011. All current Adobe maintenance subscribers should go to the WebStore "UPDATES" tab to renew your license maintenance to the new subscription period.
Friday, September 18, 2009 - 12:00
On September 23, Professor Mark Dressman will talk about using free social networking tools to develop teaching projects.