CITES | University of Illinois

Response to Illini-Alert Active Shooter Message

Executive Director of Public Safety, Barbara O'Connor and Chief Privacy & Security Officer, Mike Corn respond to the false active shooter alert sent on the morning of March 24.

To the campus community:

This morning at 10:40, an Illini-Alert message was sent to 87,000 email addresses and cellphones indicating there was an active shooter or threat of an active shooter on the Urbana campus. The message was sent accidentally while pre-scripted templates used in the Illini-Alert system were being updated. The updates were being made in response to user feedback in order to enhance information provided in the alerts.

The alert sent today was caused by a person making a mistake. Rather than pushing the SAVE button to update the pre-scripted message, the person pushed the SUBMIT button. We are working with the provider of the Illini-Alert service to implement additional security features in the program to prevent this type of error.

The alert system is designed to send all messages as quickly as possible. The messages generally leave the sending server within two minutes. This design is essential for emergency communications. However, this prevented the cancellation of the erroneous alert once it was sent.

Additionally, once we send an emergency message, we are dependent on the cellular telephone providers to deliver the text message to the owner of the cellphone. This is a recognized issue with all text-messaging systems. This is one reason we use multiple communication mechanisms, including email and our Emergency Web alert system, which is automatically activated when we send an Illini-Alert message. We cannot rely solely on text messages to inform our community of an emergency.

The Chief of Police has charged the campus emergency planning office with reviewing and documenting todays incident. We are reviewing comments we are receiving as a result of the incident and will implement all reasonable and appropriate ideas or suggestions.

We recognize the campus community relies on us to provide accurate and timely emergency information. We are working diligently to improve our processes so that this type of incident does not happen again. Finally, we apologize for the confusion and emotional distress caused by the initial alert.

Respectfully,

Barbara R. O'Connor, J.D.
Executive Director of Public Safety
Chief of Police
University of Illinois at Urbana-Champaign
http://www.publicsafety.illinois.edu

Mike Corn
Chief Privacy and Security Officer
Office of the Chief Information Officer

This mailing approved by:The Office of the Chief of Police

Last updated Sunday, March 4, 2012, 11:59 pm