Retirement and Discontinuation of Redirects

The CITES website will be retired on February 1, 2016. Please update any bookmarks to point to the new Technology Services website (external link).

Choosing to Deactivate your Express Email Account

This page contains information about Express Mail, an email service that is no longer supported at Illinois. If you have questions about Express Mail, please contact the CITES Help Desk. If you are an undergraduate and need to open a new email account, please see Getting Started with Google Apps @ Illinois. If you are a graduate student, professional student, faculty or staff and you need a new email account, please see Exchange 2010.


CITES is continuing its preparations to retire the Express Email system on October 31, 2011. If you don't currently use your Express Email account, you can choose to deactivate it at any time between now and October 31.

I received an email asking me whether I wanted to deactivate my Express Email account. What does that mean?

If you haven't logged in to your Express Email account in 90 days, we're guessing that you aren't using Express Email as your primary email service anymore. CITES sent an invitation to people who haven't logged in to Express for 90 days to confirm whether that guess is accurate and whether you're ready to have your Express account deactivated.

  • You choose when your account will be deactivated. We won't deactivate you before October 31 unless you (or your department's IT pros) tell us that you're done with your account.
  • You can ignore this email and let your Express account continue until October 31. On Oct. 31, all Express accounts will be deactivated. We'll continue to send reminders between now and then, in case you are ready to deactivate your account later.
  • If your department uses Express and is planning a group migration, you'll find it easiest to move with your department. Some departments will not allow their members to use the deactivation service, in order to keep their group's migration process cohesive.

What if I'm still using my account?

If you currently use your Express Email account and you haven't moved your email to another system, don't worry. You can keep using Express until the end of October, and CITES and your department will help you move your email to the Exchange 2010 system between now and then.

See CITES' Guide to Moving from Express to Exchange 2010 for more information.

I'm not using my Express account anymore. What should I do?

If you don't have any email in your Express account that you want to keep, you can (probably) deactivate your account whenever you like.

If you're ready for your account to be deactivated, log in to the Express Deactivation site at:

Follow the directions to deactivate your Express Email account.

Tried to deactivate your account, but couldn't? Some departments and units have requested that CITES not allow their members to deactivate their own accounts. They prefer for their units to move as a solid group. If you belong to one of these departments or units, please contact your IT Pro team for more information about your group's plans.

Where will my email go after my Express Email account is deactivated?

Your Electronic Directory Editor (EDE) entry controls where your email is sent.

If you've set your EDE entry to a different service like Gmail or Hotmail, your email will continue to be sent to the location you've chosen.

If your EDE entry sent email to Express (i.e., the deactivation process will change your EDE entry to send your email to the Exchange 2010 service instead.

If you change your mind about where your email should go, you can reset your EDE entry at any time.

NOTE: Don't enter in your EDE entry. The EDE entry controls what real mail system will handle any email that's sent to

You need to set your EDE entry to your user name on an actual email server, whether it's Exchange 2010's or Gmail's or a different service.

See How to change where your email messages are delivered for more information.

Last updated Friday, May 4, 2012, 10:11 am