Faced with budget reductions and a charge to offer state-of-the-art computing and telephony services to campus at the lowest costs, CITES is retiring several services provided by the Campus Information Operators.
Effective July 16, 2010, the following changes will be implemented:
- Live Operator Service: Calls from anyone dialing the main University telephone number, 333-1000, will be redirected to an automated attendant that will allow a caller to be automatically transferred to an extension without the intervention of an operator.
- Dial “0” Service: Calls from any campus telephone that dials “0” will be redirected to the automated attendant defined above.
- Call Intercept Services: Calls to disconnected campus telephone numbers (333, 332, 244, and 265 prefixes) will receive a recorded message that the number called has been disconnected.
- Operator-Assisted Teleconferencing Services: Retired June 30, 2010, and replaced with the new, self-scheduling e-Conferencing service (see http://www.cites.illinois.edu/econferencing).
Work to coordinate replacement services has been extensive and enhancements will be ongoing. While these service retirements provide a significant cost savings to the campus, they inevitably result in the elimination of five Campus Operator positions. CITES does not take this loss of staff lightly and would like to acknowledge the contributions the Operators have made to telecommunication services and thank them for their years of service.
Should you have any questions or concerns about these changes or need assistance, please contact the CITES Help Desk at (217) 244-7000 or firstname.lastname@example.org. If you need assistance with finding University information, please go to the Illinois Directory at http://www.illinois.edu/.