Friday, December 13, 2013 - 10:15
If you haven't heard about the campus's IT Strategic Plan, there are several online resources that can help you learn more.
Friday, December 6, 2013 - 16:00
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Monday, December 23, 2013 and ends Tuesday, January 21, 2014, the first day of classes for Spring Semester 2014.
Tuesday, December 3, 2013 - 10:45
CITES has an opening for an IT Security Engineer, Senior IT Security Engineer, or Lead IT Security Engineer based on experience. This position applies cross-disciplinary IT security knowledge to build IT systems that remain dependable in the face of malice, error, and mischance.
Tuesday, October 29, 2013 - 16:30
The CITES Storage and Backup team will decommission the old TSM server (adsm0.cso.uiuc.edu) on November 4, 2013.
Tuesday, October 29, 2013 - 16:00
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 23, 2013 and ends Sunday, December 1, 2013.
Thursday, October 24, 2013 - 10:00
CITES has an opening for a Network Engineer, Senior Network Engineer, or Lead Network Engineer who will identify, troubleshoot and resolve highly complex network issues efficiently.
Wednesday, October 2, 2013 - 17:00
CITES has openings for two Application Specialist positions at one of two different levels. These positions will be focused on developing, maintaining, and ensuring the success of the endpoint management portfolio for the Urbana campus.
Friday, September 27, 2013 - 11:30
CITES has an opening for a Network Service Engineer or Senior Network Service Engineer who will provide research, design, support, guidance, and problem resolution for a locally developed suite of network administration software tools as well as RADIUS and DNS/DHCP/IPAM services.
Monday, September 23, 2013 - 17:45
CITES is launching a new infographic series called "Ones and Zeros" that will use data to explain in greater detail how CITES helps our customers and how our services are utilized at the University of Illinois.
Wednesday, September 18, 2013 - 12:00
CITES has an opening for one IT Security Analyst position at one of three different levels who will primarily focus on the proactive and reactive systems and response to cybersecurity attacks on the campus, University systems, and computing resources.
Monday, September 16, 2013 - 14:30
We've selected one of our Twitter followers to win an Apple TV!
Wednesday, September 4, 2013 - 10:15
CITES has an opening for one Audiovisual Planner who will be responsible for Audiovisual project planning, contract execution, and financial tracking in the Classroom Conference Media and Engineering (CCME) group.
Thursday, August 22, 2013 - 08:00
Follow @CITES to enter to win a free Apple TV!
Monday, July 29, 2013 - 09:30
To conserve campus resources and reduce waste, the printed Student/Staff Directory is being replaced with the new Campus Directory.
Thursday, July 25, 2013 - 12:00
The National Federation of the Blind officially commended the University of Illinois for the eText digital textbook service provided by CITES.
Wednesday, July 17, 2013 - 08:00
CITES retired its old status web pages today. Going forward, CITES will use the new status system launched this week by Administrative Information Technology Services (AITS) to post service outage information.
Friday, July 12, 2013 - 08:00
During a change to our Exchange websites last night we encountered a problem that caused many of those people using Exchange on their mobile devices to receive incorrect username and password errors when trying to access their mail.
Monday, July 8, 2013 - 16:00
When using the CSV Import mechanism to add or modify Host records, your DNS changes may not propagate from IPAM to the main nameservers dns1.illinois.edu and dns2.illinois.edu. A workaround is available; please see Known Issues for details. This bug has been reported to the vendor.
Tuesday, July 2, 2013 - 10:00
Due to the Blustem retirement, we have now updated the location of the SSL Request form. Please be aware that the old SSL request form at https://certmgr.cites.illinois.edu has moved. Update your bookmarks to point to the short URL at http://go.illinois.edu/sslrequest.
Friday, June 21, 2013 - 16:00
On June 28, 2013 the Bluestem login service will be retired. This announcement explains what services are replacing Bluestem.
Friday, June 14, 2013 - 17:30
CITES has an opening for one Information Standards and Compliance Analyst position at one of three different levels who is responsible for the creation & maintenance of campus IT security standards and provides consultation on their implementation.
Thursday, June 13, 2013 - 14:00
CITES has an opening for a Visiting Infrastructure Integration Analyst or Visiting Senior Infrastructure Integration Analyst who will design and implements data center policy for power distribution, cooling distribution, network distribution, firewall and remote access to the machine room.
Wednesday, May 29, 2013 - 11:00
CITES has an opening for a Network Service Engineer or Senior Network Service Engineer who will provide research, design, support, guidance, and problem resolution for network services & tools, including but not limited to DNS, DHCP, Network Management Tools, CCTV, Radius and Proxy Services.
Sunday, May 26, 2013 - 07:00
CITES identified another phishing attack pretending to be from the University of Illinois. This article has screenshots of the attack so that you can quickly identify and avoid this latest scam.
Thursday, May 23, 2013 - 15:00
CITES has openings for three Client Relationship Consultants who strategically and proactively manage CITES' relationship with campus constituents and who have a focus on supporting teaching, research and learning.
Thursday, May 23, 2013 - 13:00
Both CITES and ACES are retiring their e-Conferencing (Cisco MeetingPlace) systems on August 31st. After this date, no conferences - existing or new - can be held on this legacy conferencing service. All conferences currently scheduled on the CITES MeetingPlace system occurring after August 31st, 2013 MUST be rescheduled on Lync conferencing or elsewhere.
Wednesday, May 22, 2013 - 15:30
CITES has an opening for a Visiting Senior Database Application Developer who develops, implements, and supports databases and associated applications.
Thursday, May 9, 2013 - 16:00
CITES has one opening for a Storage and Backup Administrator who provides enterprise-wide service and system administration as well as level 2 support for CITES enterprise storage and backup services.
Thursday, May 9, 2013 - 08:00
CITES is looking for volunteers to help evaluate a new tool to help reduce the spread and impact of phishing attacks.
Tuesday, April 30, 2013 - 16:45
Hours for the various CITES facilities may vary from the norm during summer break, which begins Monday, May 13, and ends Monday, Aug. 26, the first day of classes for the Fall 2013 semester.
Thursday, April 18, 2013 - 09:45
CITES has an opening for a Technical Service Analyst and a Visiting Technical Service Analyst who will provide assistance in the daily operations associated with CITES service management: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.
Wednesday, April 17, 2013 - 08:00
CITES has an opening for one Information Standards and Compliance Analyst position at one of three different levels who is responsible for the creation, maintenance of campus IT security standards and provide consultation on their implementation.
Tuesday, April 9, 2013 - 09:30
CITES has an opening for a Network Service Engineer or Senior Network Service Engineer who will provide research, design, support, guidance, problem resolution for network services and tools, including but not limited to DNS, DHCP, Network Management Tools, CCTV, Radius and Proxy Services.
Friday, April 5, 2013 - 15:00
Beginning Monday, April 8, 2013, CITES will no longer allow certain types of files to be sent or received by @illinois.edu email addresses.
Tuesday, April 2, 2013 - 08:00
Check back here for continued updates on the Campus Phishing Attack and measures being taken.
Monday, April 1, 2013 - 08:00
CITES has an opening for an Infrastructure Integration Analyst who will design and implement data center policy for power distribution, cooling distribution, network distribution, firewall and remote access to the machine room.
Friday, March 29, 2013 - 08:00
For the last week some email sent from the campus is being rejected by other Universities and private companies. In order to help us address the issue, please review the information provided here.
Thursday, March 28, 2013 - 08:00
CITES seeks an IT Technical Associate to provide technical expertise in a highly technical campus environment in the areas of telecommunications, data and networking, applications, security, and computing.
Friday, March 8, 2013 - 11:00
Microsoft released a Mac Lync client update (14.0.4) in February, 2013 that enables many functions that were previously unavailable with USB devices on Lync for Mac 2011.
Friday, March 8, 2013 - 10:00
CITES has openings for two UNIX Systems Administrators to configure and maintain production UNIX servers which provide critical foundations for large-scale online learning and research.
Friday, March 8, 2013 - 10:00
CITES has an opening for a Visiting Project Analyst or Visiting Senior Project Analyst who will work with stakeholders and customers on projects to produce effective software and services for the campus.
Wednesday, March 6, 2013 - 15:45
CITES has an opening for a Life Safety Engineer or Senior Life Safety Engineer who is responsible for supporting campus life safety and related services of the security office within Campus Information Technology and Educational Services (CITES).
Tuesday, March 5, 2013 - 15:30
Hours for CITES facilities may vary from the norm during Spring Break, which begins Saturday, March 16, 2013 and ends Sunday, March 24, 2013. There are no University holidays during this period.
Monday, March 4, 2013 - 08:00
CITES has one permanent and two visiting Software Developer position(s) who work on assigned software development projects based on detailed technical specifications with a low to level of complexity.
Thursday, February 28, 2013 - 08:00
CITES has an opening for a Manager, Integrated User Services who has overall responsibility for CITES Integrated User Services (IUS) staff and the activities associated with identifying, prioritizing, provisioning and resolving issues for all of CITES services.
Monday, February 25, 2013 - 08:00
CITES has openings available for IT Field Consultants (Regular or Senior levels) which will be responsible for providing advice, consulting and technical support for campus academic, research, and administrative units
Friday, February 8, 2013 - 08:00
CITES has an opening for a Senior Application Specialist who will play a significant role in creating, deploying, and maintaining production level IT services that are robust, high-quality, and reliable, meeting the needs of CITES customers.
Friday, February 1, 2013 - 08:00
CITES has a replacement position for a Windows Systems Administrator who will provide daily server administration and Tier 3 support for enterprise systems and services.
Friday, February 1, 2013 - 08:00
CITES has an opening for a Visiting Windows Systems Administrator who will provide daily server administration and Tier 3 support for enterprise systems and services.
Thursday, January 17, 2013 - 08:00
U of I Box now offers to students, faculty and staff more than twice the free storage space of the six major cloud storage services combined.
Monday, January 14, 2013 - 08:00
CITES has an opening for a Network Engineer or Senior Network Engineer who will provide independent operational decision making in a team context.
Tuesday, August 14, 2012 - 14:15
On Tue Aug 21, 2012 between 5:00-7:00am, the production Infoblox grid for the campus IPAM (DNS and DHCP) service will be upgraded from its current software version (6.4.2) to the latest release from the vendor (6.5.0).
Monday, June 25, 2012 - 11:00
CITES Networking is pleased to announce that the DNS migration is now complete and campus DNS is now running on our new IPAM ("IP Address Management") platform.
Wednesday, June 20, 2012 - 08:15
News about the DNS service can now be found in our IPAM section at http://illinois.edu/blog/view/1010. Please update your bookmarks and be sure to modify your subscription settings accordingly.
Tuesday, June 19, 2012 - 10:00
Just a reminder to folks who deal with campus DNS record configuration: Beginning at 8:00AM on Wednesday, June 20, the IPAM team will be freezing DNS records to prepare for the migration on 6/23 to new integrated IPAM ("IP Address Management") platform.
Friday, May 11, 2012 - 09:45
CITES Networking is pleased to announce that on Saturday, June 23, we will be migrating campus DNS to our new integrated IPAM ("IP Address Management") platform. It's finally here: our new platform will serve as the one-stop-shop for all DNS and DHCP self-service configuration.
Thursday, March 1, 2012 - 10:00
On Tue Mar 13, 2012 between 5:30-7:00am, the production Infoblox grid for the campus DHCP service will be upgraded from its current software version (6.1.3) to the latest release from the vendor (6.3.3).
Friday, November 4, 2011 - 16:00
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 19, 2010 and ends Sunday, November 27, 2010. Instruction resumes Monday, November 28.
Tuesday, November 1, 2011 - 12:00
Express Email is no longer available to users as part of the campus-wide move to Unified Communications.
Tuesday, November 1, 2011 - 08:00
The November Unified Communications newsletter includes updates on the UC Voice Kickoff events, UC device options, upcoming training sessions, and more.
Friday, September 23, 2011 - 14:30
The September Unified Communications newsletter includes new updates on service managers, training opportunities, communication templates for IT pros, and upcoming deadlines.
Friday, September 2, 2011 - 13:30
The CITES campus DHCP service is now available to all departments as a beta offering.
Friday, August 26, 2011 - 09:00
As the Urbana campus transitions from CITES Express Email to UC Exchange 2010, please be aware that incoming graduate and professional students are still automatically receiving accounts on Express Email. As of September 15, 2011, no new Express accounts will be created. Therefore after that date, new graduate students will no longer get Express Email accounts and they will be required to setup Exchange accounts.
Wednesday, August 10, 2011 - 13:00
As of Aug. 15, campus will no longer be able to change forgotten NetID passwords by fax. One way to avoid having to come into the CITES Help Desk to reset a forgotten password is by setting up your CITES Security Questions now.
Thursday, July 28, 2011 - 08:00
For campus business managers: During FY12, CITES will be moving units from the current Centrex telephone system to the new Unified Communications voice system. Beginning with the CITES July 2011 billing cycle, units will notice changes in your monthly billing.
Monday, June 6, 2011 - 15:00
CITES is participating in World IPv6 Day on June 8th by providing IPv6 on wireless, native IPv6 DNS service, NTP over IPv6, and supporting other department's IPv6 efforts with new networks on IPv6.
Networking will have a table outside the Help Desk from 10-4 to support users who have trouble getting IPv6 to work.
Friday, June 3, 2011 - 10:00
Stop by our poster session at the IT Pro Forum event on June 7, 2011.
Monday, May 23, 2011 - 15:00
This page contains information for graduate and professional students, faculty, staff, and retirees about how to choose to deactivate an unused Express Email account.
Tuesday, April 26, 2011 - 16:00
Hours for various CITES facilities may vary from the norm during summer break, which begins Monday, May 16, 2011 and ends Monday, Aug. 22, 2011.
Tuesday, March 29, 2011 - 08:00
Beginning April 6, undergraduates will need to rename personal Google accounts based on NetID@illinois.edu email addresses.
Thursday, March 24, 2011 - 17:15
Executive Director of Public Safety, Barbara O'Connor and Chief Privacy & Security Officer, Mike Corn respond to the false active shooter alert sent on the morning of March 24.
Wednesday, March 2, 2011 - 10:30
Hours for the various CITES facilities may vary from the norm during the spring break, which begins Saturday, March 19, 2011 and ends Sunday, March 27, 2011.
Wednesday, March 2, 2011 - 08:30
The SSL certificate for Illinois Chat was renewed on March 1, 2011. If your IM client is displaying an error such as "The certificate for chat.illinois.edu could not be validated", we recommend that you upgrade your client to the latest stable version.
Wednesday, February 23, 2011 - 10:00
eduroam is a secured wireless network service that allows members of any eduroam participating institution to obtain Internet connectivity at other eduroam participating institutions, using their home institution's login credentials.
Tuesday, January 18, 2011 - 09:45
In October, 2010, CITES Network Services announced that the University of Illinois (including Urbana, UIS, UIC, and UA) would soon switch from Thawte, our current SSL vendor, to a new InCommon Certificate Service. Effective today, January 18, 2011, we are now issuing certificates exclusively through the new InCommon certificate service and are no longer issuing certificates purchased from Thawte.
Tuesday, January 4, 2011 - 16:00
Christmas morning brought an unexpected present to the University of Illinois email servers spam email messages and junk mail virtually disappeared.
Tuesday, December 21, 2010 - 10:00
On January 10, 2011, CITES will replace the Web TSR with a Services tab in Pinnacle.
Friday, December 3, 2010 - 08:00
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Saturday, December 18, 2010 and ends Tuesday, January 18, 2011, the first day of classes for Spring Semester 2010.
Wednesday, December 1, 2010 - 14:00
U of I WebStore has a new look and feel.
Wednesday, November 24, 2010 - 10:15
University of Illinois WebStore will be unavailable on December 1, 2010, from 8:00 a.m. CST to 11:00 a.m. CST as we migrate to a new U of I WebStore user interface.
Tuesday, November 16, 2010 - 15:30
The InCommon Federation has launched a new InCommon Certificate Service, which provides the higher education institutions with unlimited server and personal certificates at one fixed annual fee. InCommon is offering this service through a partnership with vendor Comodo CA Ltd. UIUC will be switching from its current SSL vendor, Thawte, to this new service.
Friday, November 12, 2010 - 16:30
Stop by our poster session at the IT Pro Forum event on November 16, 2010.
Tuesday, November 9, 2010 - 14:00
Hours of operation for many CITES services will be reduced during the week of Thanksgiving break.
Tuesday, October 5, 2010 - 16:30
There are significant changes to the quantity and distribution of the print 2010-2011 Student/Staff Directory.
Thursday, September 30, 2010 - 10:30
Due to technical issues with the enrollment process, the roll out of MS Live @ Illinois to undergraduate students has been delayed. We are continuing with the phased-in rollout of Google Apps @ Illinois to these students, as well as their migration off of CITES Express Email.
Tuesday, August 24, 2010 - 09:15
Beginning August 30, all undergraduate students will be eligible to create Google Apps @ Illinois and/or MS Live @ Illinois accounts.
Wednesday, July 21, 2010 - 10:00
We are pleased to announce that we are now officially accepting Alpha customers for the campus DHCP service!
Thursday, July 8, 2010 - 09:45
Faced with budget reductions and a charge to offer state-of-the-art computing and telephony services to campus at the lowest costs, CITES is retiring several services provided by the Campus Information Operators.
Sunday, June 27, 2010 - 12:15
Certificates installed after 6/27/2010 require additional installation steps.
Tuesday, April 13, 2010 - 16:15
On June 30, 2010, the legacy DNS host registration page will be retired.
Thursday, April 8, 2010 - 08:00
CITES Academic Technologies is looking for UIUC faculty, instructors, and TAs to help us research the benefits of online micro-lectures in teaching and learning.
Wednesday, March 10, 2010 - 11:30
Hours for the various CITES facilities may vary from the norm during the spring break, which begins Saturday, March 20, 2010 and ends Sunday, March 28, 2010.
Monday, January 11, 2010 - 13:15
On January 11, 2009, links to several CITES departmental services will be redirected to the official CITES domain and design schema.
Thursday, December 3, 2009 - 09:00
CITES will be observing the usual "no-change" period Thurs. Dec. 10th - Mon. Dec. 21st, to minimize the risk of service interruptions during the critical period leading up to and during final exams. Only emergency maintenance and patches will be applied during this time.
Thursday, December 3, 2009 - 08:00
Hours for the various CITES facilities may vary from the norm during winter break (12/19/09-1/19/10)
Monday, November 23, 2009 - 16:00
On Tuesday, November 24, CITES will add two new categories (Reference Library and Services for Departments) to the website navigation, and will remove the Page Tools tab. Please contact the CITES webmaster with questions and comments or the CITES Help Desk for assistance.
Wednesday, November 18, 2009 - 15:30
Hours of operation for many CITES services will be reduced during the week of Thanksgiving break.
Monday, November 16, 2009 - 10:00
Active Eraser, a tool that allows Windows users to securely delete files on their computer, is now available to all U of I staff and faculty at no cost through the University of Illinois WebStore.
Friday, September 18, 2009 - 12:00
On September 23, Professor Mark Dressman will talk about using free social networking tools to develop teaching projects.
Friday, August 28, 2009 - 10:15
Sign up today for Illinois Chat, the University-supported, instant messaging service that allows faculty, staff, and students to chat within the safety and security of the University network (NetID-only access). Group chat rooms, restricted to authorized users only, are
Friday, August 28, 2009 - 10:00
July 2009 turned out to be an all-time record month for the University of Illinois WebStore. Overall sales for the month totaled $287,665, a 14 percent increase over the prior all-time record sales month in August 2008. The increase can be attributed to the recent addition of Apple, Dell, and HP hardware and to the growing list of products offered on the WebStore.
Friday, August 28, 2009 - 07:00
Virtual servers provide higher availability, faster deployment, lower cost, lower energy use, and simpler upgrades. CITES-Hosted VMware Services are now available to campus.
Friday, August 28, 2009 - 06:30
CITES paging services will be retired on December 1, 2009. Paging equipment provided through CITES was no longer available as of July 1, 2009. However, CITES will continue to support existing paging services until December 1, 2009.
Friday, August 28, 2009 - 06:15
As of August 1, 2009, there is a new DNS resolver address for campus. The old DNS resolvers/servers were retired on July 31, 2009
Friday, August 28, 2009 - 06:00
The UIUCnet Dialup and UIUCnet Premier services were retired as of July 1, 2009.
Tuesday, July 7, 2009 - 14:30
The old DNS resolvers/servers for campus were retired on July 31, 2009 at 8:00am. Please transition to the new campus DNS resolver address 126.96.36.199 as soon as possible.
Friday, June 26, 2009 - 08:30
CITES paging services will be retired on December 1, 2009. Paging equipment provided through CITES is no longer available as of July 1, 2009. However, CITES will continue to support existing paging services until December 1, 2009.
Thursday, April 23, 2009 - 12:30
At the request of the Office of the Chancellor, as of April 23, 2009 CITES will no longer issue new SSL certificates for the uiuc.edu domain.
Monday, March 16, 2009 - 12:15
Effective Monday March 16, 2009, certificate requests must have a minimum key size of 2048 bits.