Using Guest Tickets

Collaborating with non-NetFiles users

CITES NetFiles accounts are available only to current University faculty, staff, and students, but you can grant temporary file access (called guest ticketing) to people who do not have a NetFiles account. Guest tickets can be created for both individual files and entire directories. You can even allow your guests to publish files to your NetFiles account.

By creating guest tickets for files rather than placing them in your public (shared or www) directories, you have much more control over who accesses your files.

Using guest tickets

To create a ticket

1. Upload the file you wish to send, and click the file name to select it. (For instructions, see Using CITES NetFiles on the Web.)
2. Click the Manage button in the top toolbar, and select Tickets.
3. Click the Create Ticket button.
4. Click the New Ticket button.
5. A new window will appear with default ticket values. You may modify the following:
   • Permissions: the level of access granted to the ticket holder
   • Lifetime: how long the ticket will remain valid
   • Name: a reminder of the ticket's use
   • Password: requires the ticket holder to enter a password to access the file
   When you are satisfied with the values, click Ok to create the ticket.
6. NetFiles creates a URL for your file, which you can paste into an email message to allow others to view the file. You can also use the email button to create a new message containing the link to your file.
7. Click the Exit button to return to your directory listing.

To email an existing ticket

1. Select a file with an existing ticket.
2. Click the Manage button and select Tickets.
3. Select the ticket you wish to email and click the Email button.
   • All files have a link listed under Ticket Link. You can either copy and paste the link listed here and email it to your guests or click on the Email button to send an email generated by NetFiles.
     
     Note: The Email button will open your computer's default email client. If you use a web-based email client, such as the Express Email web interface, you will need to copy and paste the link into your message body instead of using the NetFiles email button.
4. If you sent a password-protected link, you should provide your guests the correct password in a separate email or through another communications method.
5. Click the Exit button to return to your directory listing.

To edit a ticket

1. Click the Reports & Tools tab at the top of the page to view a list of all your existing tickets.
2. Select the ticket you wish to edit and click the Edit button. When you are satisfied with the ticket's values, click OK.
3. Click the Exit button to return to your directory listing.