CITES | University of Illinois

Setting up Voice Mail

This section contains both Microsoft documentation and University-specific documentation about how to set up voice mail and voice mail options for Lync and Unified Communications systems.

 

NOTE: UC Lync voice mail is hosted on the Exchange Unified Messaging system.
The UC Lync voice mail access number is 217-333-MAIL(6245)

Set Your UC Lync PIN

Your UC Lync PIN (personal identification number) is a secret number that you must set in order to make full use of UC at Illinois' various Unified Communications services. Unless you set your UC Lync PIN, you will not be able to log into the audio portion of a Lync voice conference or online meeting, you will not be able to log into an IP phone, and you will not be able to set up and access your voice mail.

To set or change your UC Lync PIN, use your NetID and password to log into: https://uc.illinois.edu//setpin.

For more information, see Your UC Lync PIN.

 

NOTE:  DO NOT set your UC Lync PIN through any tool other than https://uc.illinois.edu/setpin (for example, do not use the Outlook Web App or Microsoft's Dial-in Conferencing Settings and PIN Management webpage to set your PIN). Other tools will not propagate your PIN changes to the various other UC services that require the use of your PIN.

Access Your Voice Mail

 

NOTE: Because your voice mailbox is part of the Exchange infrastructure, you can also access your calendar and email when you call 217-333-MAIL(6245).

Windows Lync Client

Using Lync for Windows, there are two methods you can use to access your voice mail (neither require you to enter your PIN:

Method 1:

  1. Click the Phone icon.
  2. Below the dial pad, under Voice Mail, click the play button of one of your messages.

Video: Check your voice mail with Lync 2010     Read Check your voice mail with Lync 2010 - Text Transcript

Method 2:

Windows Lync dialpad with number 1,  Phone icon, and Gear icon (with Get Voice Mail) indicated
  1. Click the Phone icon.
  2. Below the dial pad, click the Display voice mail options button (gear icon), and then click Call Voice Mail or press and hold 1 on the dial pad until you are connected to voice mail.

Macintosh Lync client

Mac Lync contacts view with 36245 in search windowUrbana Voicemail window with keypad button indicated, keypad open, and PIN entered
  1. Dial 36245 and hit ENTER.
  2. In the Urbana Voicemail window that opens, click the dialpad button.
  3. Enter your UC Lync PIN + # using the keypad.

From your email client

All voice mail messages are emailed to your UC email mailbox as mp3 attachments.

From any other phone device

  1. Call 217-333-MAIL(6245)
  2. Enter your 10-digit campus number
  3. Enter your UC Lync PIN + #

 

NOTE: Once logged in, you can navigate within your mailbox to access your voice mails, emails and calendar. See Microsoft command guide for help.

Forget Your UC Lync PIN?

Set a new PIN at https://uc.illinois.edu/setpin.

 

Warning Entering an incorrect PIN 3 times will disconnect the call and cause the system to reset your PIN. A new PIN will be sent to you via email. Entering an incorrect PIN 6 consecutive times will disconnect the call and lock you out of your voice mailbox. You can unlock your voice mailbox by resetting voice mail PIN.

 

NOTE: Even if your voice mailbox is locked out, you will still be able to receive new voice mail and you can still access your voice mail from preset locations on Windows Lync client or from your email client.

Voicemail Options

How do I turn off Voice Mail Transcription so I don't get voice mail preview texts in my email?

Individual users can turn off voice mail transcription/preview in their Outlook Web App.

Outlook Web App with options indicated as described above
  1. Login to https://webmail.illinois.edu/owa/.
  2. Top right hand corner, click Option -> See All Options...
  3. Click Phone options.
  4. Under Voice Mail Preview, uncheck Include preview text with voice messages I receive.

Why don't I get voice mail transcriptions for lengthy messages?

Some times you don't get voice mail transcriptions / previews for lengthy messages. This is because the UC system won't transcribe any message longer than about 60 - 75 seconds. This blog post explains why.

How do I turn off voice mail?

If needed, a user can turn off the feature that allows callers to record / leave voice messages on their voice mailbox. Use Call Answering Rules in the Outlook Web App / Webmail to do this.

Outlook Web App with options indicated as above
  1. Login to https://webmail.illinois.edu/owa/.
  2. Top right hand corner, click Option -> See All Options...
  3. Click Phone options.
  4. Under Call Answering Rules, click New Rule, give the rule a name and delete Press # to record a voice message under Provide the caller with this menu:

More options

Go to https://webmail.illinois.edu for additional options:

Outlook Web App with Options, See All Options, and Phone options indicated
  • How to set your greetings
  • Enabling text messaging notifications
  • Call answering rules such as "Find Me", Transfers, and IVR

 

WARNING:    DO NOT set your UC Lync PIN here. Do not set your UC Lync PIN through any tool other than https://uc.illinois.edu/setpin. The Outlook Web App and Microsoft's Dial-in Conferencing Settings and PIN Management page will not propagate your PIN changes to the various other UC services that require the use of your PIN.

Additional Help

See Microsoft's Use Voice Mail guide for more information or contact the CITES Help Desk / consult@illinois.edu / 217-244-7000

 

Last updated Friday, January 31, 2014, 4:37 pm