Introduction

This section of the CITES website integrates Microsoft's own help documentation with University of Illinois-specific information and resources to provide one-stop shopping for Unified Communications help and guidelines.

Help and guides for UC users

Choose the section that best describes where you are in the Unified Communications adoption process:

Getting Ready for Lync

Getting Ready for Lync includes topics like how to download and install Lync, how to choose and configure hardware, how to forward your old phone to your new Lync number, and more.

Using Lync

After you have Lync up and running, the Using Lync guides (provided by Microsoft) will help you master topics like instant messaging, voice and video calls, managing your presence, e-conferencing, and more. Videos and printable handouts are also available.

FAQs and Troubleshooting

For UC users:

The Questions about UC @ Illinois page addresses the common questions that campus is asking about Unified Communications at Illinois.

The Unified Communications Troubleshooting page provides University-specific frequently asked questions and troubleshooting.

For IT Pros:

The Lync for IT Pros wiki area includes the Troubleshooting and Known Issues page where campus IT pros can pool their knowledge and experiences.

Help and guides for IT Professionals

The UC Help: For IT Pros page links to the CITES wiki (the center of local IT pros' troubleshooting collaboration) and to Microsoft technical documentation.