This is an Internal to Campus search. You must be a current employee on the University of Illinois at Urbana-Champaign campus to apply for this search.
Campus Information Technologies and Educational Services (CITES) is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign.
CITES has openings for two (2) positions. The first position will provide educational media production, training and support; and the second will provide training and support in technology enhanced learning environments. A combination of requirements will be considered when reviewing applicants to choose the best candidate(s). The Manager of Teaching and Research Support in CITES Academic Technology Services Unit manages this group of professionals.
Major duties and responsibilities
- Support technology tools including but not limited to learning management systems, web-based content and environments, collaboration and social media tools, audio and video production technologies, instructional classrooms and labs, eBooks and mobile devices, and content management systems.
- Consult with instructors, units, and departments to match instructional goals with the most suitable technologies and best practices in order to optimize course management and instructional outcomes.
- Build and maintain relationships with faculty and partners on technology solutions to facilitate their research interests.
- Design, develop, implement, and facilitate workshops and presentations on the pedagogy of online, blended instruction, and the use of teaching and learning with technology.
- Plan, produce, edit, and maintain screen casts, podcasts, streaming media, and content capture elements for purposes of instruction, training, and outreach.
- Evaluate new instructional technologies for possible application to University of Illinois courses and programs.
- Provide guidance to faculty and instructors on the availability of instructional and content capture technologies to improve the design of courses.
- Provide timely support and troubleshooting to faculty and campus staff in response to academic technology issues and resolve issues to customer satisfaction.
- Collaborate with campus colleagues on the planning, creation, and delivery of brown bags, workshops, and technology training.
- Ensure excellent customer service throughout the Academic Technology Services group by partnering with the CITES Service Center in setting and managing customer expectations.
- Act as an advocate for CITES clients (especially students and instructors) in service planning and deployment.
Supplemental duties and responsibilities
For the educational media production subject matter specialization
- Create and work with digital images in a variety of formats toward incorporating media into learning, teaching or training environments.
- Plan, budget and schedule diverse media productions.
- Perform production videography incorporating lighting, sound, set, and location consideration.
- Perform post-production work including digital editing, encoding, special effects and music and sound editing.
- Generate, maintain, and attach acceptable metadata for digital assets.
- Distribute media assets through multiple delivery points in proper format in compliance with accessibility, copyright, and fair use.
- Provide training and workshops to faculty, instructors and staff with regard to digital media.
- Apply consultancy skills in areas of media production and delivery.
For the web-based learning systems subject matter specialization
- Select, evaluate and implement technology for application to instruction and classroom environments.
- Select, evaluate, and develop strategies for application of mobile computing to the classroom and learning environment.
- Evaluate and implement enhanced teaching solutions using gesture based or augmented reality concepts.
- Conduct one-on-one and small group classroom technology orientations and training for instructors in their specific general assignment classroom.
- Provide advance, second- and third-tier support and troubleshooting for classroom technology issues and emerging technology pilots.
- Conduct and/or assist with the annual classroom instructor survey and/or other instructor feedback methods.
- Apply consultancy skills to classroom, lab, and other learning environments.
- Bachelor degree required (Masters preferred)
In the following, an advanced degree will be considered as the equivalent of one (1) year of experience.
- Minimum two (2) years of experience in one or more of the following: online and blended learning, instructional/computer based technologies, web design and communications, media production, training, customer service and/or the support of faculty, students, or staff in online interactions.
- Minimum two (2) years of experience in a higher education environment in a faculty, instructor, or staff position.
- Demonstrated experience in one or more of web-based course development, learning/course management software, face-to-face training, technology assessment, application of technology and media in classrooms and/or online environments.
- Experience teaching, coaching, managing, and/or mentoring others.
- Demonstrated ability to effectively communicate and collaborate in high performance team environments.
- Demonstrated commitment to customer service.
- Experience in participating in diverse workgroups.
Appointment Status and Salary
This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days; health, dental, vision; SURS retirement). Salary is competitive and commensurate with qualifications and experience. The starting date can be before or after the closing date. There will be no relocation costs included in this package. Applicants should have a currently valid legal authorization to work in the United States.
For full consideration, applications should be received by February 1, 2012. Please create a candidate profile at https://jobs.illinois.edu and upload a letter of application, resume, and the names/addresses/telephone/email of three professional references in one file. Online application will require names and contact information for three professional references. Three letters of recommendation will be required for all Search Finalists. Employment requires a criminal background check. For further information about this position, please contact Regina Stevenson at firstname.lastname@example.org or call (217) 333-4222.
Illinois is an Affirmative Action/Equal Opportunity Employer who welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (www.inclusiveillinois.illinois.edu).