CITES | University of Illinois

CITES Help Desk

The CITES Help Desk provides phone, email, walk-in and online chat consulting for CITES services and other computing needs to students, staff, faculty and other affiliates of the University of Illinois at Urbana-Champaign. If you are affiliated with the Chicago (UIC) or Springfield (UIS) campus, please contact their respective IT help desks.


The CITES Help Desk no longer changes NetID passwords by fax. One way to avoid having to come into the Help Desk to reset a forgotten password is by setting up your CITES Security Questions now.

Set your security questions via the CITES Password Manager
CITES Security Questions FAQ

Summer 2014 Regular Hours

Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 5:00 PM Monday through Friday
Closed Saturday and Sunday

Email Support:
8:30 AM to 5:00 PM Monday through Friday
Closed Saturday and Sunday

Walk-in: Room 1211 Digital Computer Lab
8:30 AM to 5:00 PM Monday through Friday
Closed Saturday and Sunday

Laptop Support: Room 1211 Digital Computer Lab
9:00 AM to 4:30 PM Monday through Friday
Closed Saturday and Sunday

The Help Desk looks at laptops by appointment only. Please call ahead to ensure that your 30 minute time slot can be reserved. Also note that the Help Desk cannot schedule appointments past 4:30 PM.

Fax: (217) 333-4368

The Help Desk is closed on campus holidays.


Please see our CITES Help Desk Services web page for detailed information about the services we provide. The Help Desk also maintains a current listing of supported software.

Other University IT help desks

The CITES Help Desk can only assist customers who are affiliated with the Urbana-Champaign campus. If you are affilated with the University of Illinois at Chicago (UIC), the University of Illinois at Springfield (UIS) or one of their auxiliary campuses, please contact your campus's respective help desk.

UIC - Academic Computing and Communications Center (ACCC) Client Services Office
Phone: 312-413-0003

UIS - Information Technology Support Center
Phone: 217-206-6000

For assistance with University-wide IT services including Banner, Enterprise systems, Student & Faculty Self-Service and Employee Self-Service:

AITS - AITS Service Desk
Phone: 217-333-3102, 312-996-4806


Last updated Wednesday, August 13, 2014, 9:38 am