CITES Help Desk

The CITES Help Desk provides walk-in, phone, online chat, and email consulting for CITES services and other computing needs.

Hours (Fall 2009)

Walk-in: Room 1211 Digital Computer Lab
8:30 AM to 5:00 PM Monday through Friday
NOTE: We can only accept laptops until 4:30 P.M.

Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 8:00 PM Monday through Thursday
8:30 AM to 5:00 PM Friday

Email: consult@illinois.edu
8:30 AM to 8:00 PM Monday through Thursday
8:30 AM to 5:00 PM Friday

Chat: click the Live Help Chat button on any Help Desk web page
8:30 AM to 5:00 PM Monday through Friday

Fax: (217) 333-4368

The Help Desk is closed on campus holidays.

For complete information, including when we are open and how to contact us, see Contact Information

Services

Please see our CITES Help Desk Services web page for detailed information about the services we provide. The Help Desk also maintains a current listing of supported software.

PLEASE NOTE: Due to space and staffing constraints, the Help Desk will not be able to look at laptops between the dates of August 17, 2009 and September 7, 2009. Those who need help repairing their computer can contact OnSite Consulting, a fee-based service that sends a consultant to your dorm, home or office.

Help Desk



Live Help