CITES | University of Illinois

Frequently Asked Questions - CITES Security Questions

On this page, you will find some of the questions most frequently asked by customers about setting up and using security questions. If you cannot find the answer you are looking for on this page, please contact the Help Desk.

What are CITES Security Questions and why should I set them?

CITES Security Questions are a secure way to log into Password Manager. Answering your security questions allows you to reset your NetID or other CITES passwords if:

  • you forget your NetID password
  • your NetID password expires
  • your password is scrambled due to a Security incident

Are CITES Security Questions different from the security questions used to reset my Enterprise password?

Yes. The security questions that you may have set for your Enterprise password are independent from your CITES Security Questions. Setting your Enterprise-related security questions will not set or change your CITES Security Questions, or vice versa. You can establish security questions as a secure method to reset your Enterprise password at For access problems, questions, or comments related to the Enterprise password or security questions, contact the AITS Service Desk at (217) 333-3102 (Urbana & UIS) or (312) 996-4806 (UIC).

How do I set my CITES Security Questions?

  1. Go to
  2. Click on "Set and Manage Your Security Questions"
  3. Log in with your NetID and NetID Password.
  4. To setup the first question, pick a question from the pull-down list, and then type an answer in both boxes below.
  5. Click "Continue"
  6. To setup your second question, either pick a question from the pull-down list or type your own. Then type your answer below.
  7. Click "Continue"
  8. You should now see the following message: You have successfully set your security questions and answers.
  9. Click "Log Out"

What are the requirements for CITES Security Questions?

Do not share the answers to your security questions. Treat them as you would a password.

  • Questions can have up to 100 characters; answers can have up to 50 characters.
  • Questions must be at least 8 characters long, excluding spaces.
  • Answers must be at least 3 characters long, excluding spaces.
  • Use a full phrase or complete sentence for your answer.
  • Questions and answers are not case sensitive.

How do I use my CITES Security Questions to reset my NetID password?

  1. Go to
  2. Click on "Log in with your security questions" button
  3. Enter your NetID and UIN, then click "Continue"
  4. Enter the answer to your first security question, then click "Continue"
  5. Enter the answer to your second security question, then click "Continue"
  6. You can now proceed to set your CITES passwords

What if I forgot the answers to or am unable to answer my CITES Security Questions?

You will need to come into the CITES Help Desk to reset your NetID password. If you still remember your NetID password, you can set the questions (and answers) at the Password Manager by setting your security questions again.

You may also have a password registrar in your department who can assist you in resetting your password. For questions on whether or not you have a password registrar, you may contact the CITES Help Desk at 217-244-7000.

Last updated Wednesday, October 10, 2012, 9:48 am