Contact Information

Spring 2010 Hours

Walk-in: Room 1211 Digital Computer Lab
8:30 AM to 5:00 PM Monday through Friday

Laptop Support: Room 1211 Digital Computer Lab
8:30 AM to 4:30 PM Monday through Friday
The Help Desk looks at laptops by appointment only. Please call ahead to ensure that a timeslot can be reserved. Also note that the Help Desk cannot schedule appointments past 4:30 PM.

Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 8:00 PM Monday through Friday
Noon to 5:00 PM Saturday and Sunday

Email Support: consult@illinois.edu
8:30 AM to 8:00 PM Monday through Friday
Noon to 5:00 PM Saturday and Sunday

Live Chat: click the Live Help Chat button on any Help Desk web page
8:30 AM to 8:00 PM Monday through Friday
Noon to 5:00 PM Saturday and Sunday

Fax: (217) 333-4368

Holidays

The Help Desk is closed on all campus holidays and reduced services days:

• Monday, January 18, 2010: Martin Luther King Jr. Day (Designated Holiday)
• Monday, May 31, 2010: Memorial Day

The above list of holidays and reduced services days was taken from the Campus Holidays schedule for the 2009-2010 academic year.

Location

The CITES Help Desk is in Room 1211 of the Digital Computer Lab (DCL). DCL is located on the corner of Springfield and Matthews Avenues at 1304 W. Springfield, Urbana, Illinois.

The Help Desk is directly on your right if you enter through the southwest doors adjacent to Kenney Gym. The southwest and southeast entrances have accessible doors that open automatically.

Click on the map image to go to a larger, interactive campus map.

Transportation

Bus: The 12 Teal, 13 Silver, 22 Illini, 27 Air Bus, Yellow Hopper, and Gold Hopper all have stops within a block of DCL. See the Champaign-Urbana MTD web site for up-to-date schedule and route information.

Bicycle: Bike racks are located to the north of DCL.

Car: Metered parking is available along Springfield Avenue, Matthews Avenue, and Wright Street.