Contact Information
This page contains describes how to contact the CITES Help Desk, including hours of operation, holiday schedules, location, phone numbers, and convenient bus routes.
Fall 2009 Hours
Walk-in: Room 1211 DCL (map below)
8:30 AM to 5:00 PM Monday through Friday
NOTE: We can only accept laptops until 4:30 P.M.
Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 8:00 PM Monday through Thursday
8:30 AM to 5:00 PM Friday
Email: consult@illinois.edu
8:30 AM to 8:00 PM Monday through Thursday
8:30 AM to 5:00 PM Friday
Chat: click the Live Help Chat button on any Help Desk web
page
8:30 AM to 5:00 PM Monday through Friday
Fax: (217) 333-4368
Holidays
The Help Desk is closed on all campus holidays and reduced services days:
- Monday, September 7, 2009: Labor Day
- Thursday, November 26, 2009: Thanksgiving Day
- Friday, November 27, 2009: Day after Thanksgiving (Designated Holiday)
- Thursday, December 24, 2009: Christmas Eve
- Friday, December 25, 2009: Christmas Day
- Monday, December 28, 2009: Reduced Service Day
- Tuesday, December 29, 2009: Reduced Service Day
- Wednesday, December 30, 2009: Reduced Service Day
- Thursday, December 31, 2009: New Year's Eve (Designated Holiday)
- Friday, January 1, 2010: New Year's Day
- Monday, January 18, 2010: Martin Luther King Jr. Day (Designated Holiday)
The above list of holidays and reduced services days was taken from the Campus Holidays schedule for the 2008-2009 academic year.
Location
The CITES Help Desk is in Room 1211 of the Digital Computer Lab (DCL). DCL is located on the corner of Springfield and Matthews Avenues at 1304 W. Springfield, Urbana, Illinois.
The Help Desk is directly on your right if you enter through the southwest doors adjacent to Kenney Gym. The southwest and southeast entrances have accessible doors that open automatically.
Click on the map image to go to a larger, interactive campus map.
Transportation
Bus: The 12 Teal, 13 Silver, 22 Illini, 27 Air Bus, Yellow Hopper, and Gold Hopper all have stops within a block of DCL. See the Champaign-Urbana MTD web site for schedule and route information.
Bicycle: Bike racks are located to the north of DCL.
Car: Metered parking is available along Springfield Avenue, Matthews Avenue, and Wright Street.
