CITES | University of Illinois

Contact Information

This page describes how to contact the CITES Help Desk, including hours of operation, holiday schedules, location, phone numbers, and convenient bus routes.

Spring 2013 Hours

Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 8:00 PM Monday through Friday
12:00 noon to 5:00 PM Saturday and Sunday

Email Support: consult@illinois.edu
8:30 AM to 8:00 PM Monday through Friday
12:00 noon to 5:00 PM Saturday and Sunday

Live Chat: Click the Live Help Chat button on any CITES web page
8:30 AM to 8:00 PM Monday through Friday
12:00 noon to 5:00 PM Saturday and Sunday

Walk-in: Room 1211 Digital Computer Lab
8:30 AM to 5:00 PM Monday through Friday

Laptop Support: Room 1211 Digital Computer Lab
8:30 AM to 4:30 PM Monday through Friday
The Help Desk looks at laptops by appointment only. Please call ahead to ensure that your 30 minute time slot can be reserved. Also note that the Help Desk cannot schedule appointments past 4:30 PM.

Fax: (217) 333-4368

Holidays

The Help Desk is closed on all campus holidays and reduced services days:

  • Monday, January 21, 2012 – Martin Luther King Jr. Day - Designated Holiday
  • Monday, May 27, 2013 - Memorial Day 

The above list of holidays and reduced services days was taken from the Campus Holidays schedule for the 2012-2013 academic year.

Location

The CITES Help Desk is in Room 1211 of the Digital Computer Lab (DCL). DCL is located on the corner of Springfield and Mathews Avenues at 1304 W. Springfield, Urbana, Illinois.

The Help Desk is directly on your right if you enter through the southwest doors adjacent to Kenney Gym. The southwest and southeast entrances have accessible doors that open automatically.

map showing DCL situated on Springfield between Wright and Mathews avenues.

 

Click on the map image to go to a larger, interactive campus map.

Transportation

Bus: There are numerous bus stops within a block or two of DCL along serveral routes. Champaign-Urbana's MTD's Bus Stop Lookup is a good resource to figure out your best route.

Bicycle: Bike racks are located on the east side of DCL along Mathews Avenue and to the north of DCL.

Car: Metered parking is available along Springfield Avenue, Mathews Avenue, and Wright Street.

 

Last updated Wednesday, January 16, 2013, 1:16 pm