CITES Help Desk

The CITES Help Desk provides walk-in, phone, online chat, and email consulting for CITES services and other computing needs.

Hours (Spring 2010)

Walk-in: Room 1211 Digital Computer Lab
8:30 AM to 5:00 PM Monday through Friday

Laptop Support: Room 1211 Digital Computer Lab
8:30 AM to 4:30 PM Monday through Friday
The Help Desk looks at laptops by appointment only. Please call ahead to ensure that a timeslot can be reserved. Also note that the Help Desk cannot schedule appointments past 4:30 PM.

Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 8:00 PM Monday through Friday
Noon to 5:00 PM Saturday and Sunday

Email Support: consult@illinois.edu
8:30 AM to 8:00 PM Monday through Friday
Noon to 5:00 PM Saturday and Sunday

Live Chat: click the Live Help Chat button on any Help Desk web page
8:30 AM to 8:00 PM Monday through Friday
Noon to 5:00 PM Saturday and Sunday

Fax: (217) 333-4368

The Help Desk is closed on campus holidays.

For complete information, including when we are open and how to contact us, see Contact Information

Services

Please see our CITES Help Desk Services web page for detailed information about the services we provide. The Help Desk also maintains a current listing of supported software.