CITES Help Desk
The CITES Help Desk provides phone, email, walk-in and online chat consulting for CITES services and other computing needs to students, staff, faculty and other affiliates of the Univeristy of Illinois at Urbana-Champaign. If you are affiliated with the Chicago (UIC) or Springfield (UIS) campus, please contact their respective IT help desks.
News
As of August 15, campus will no longer be able to change forgotten NetID passwords by fax. One way to avoid having to come into the CITES Help Desk to reset a forgotten password is by setting up your CITES Security Questions now.
Set your security questions via the CITES Password ManagerCITES Security Questions FAQ
Spring 2012 Hours
Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 8:00 PM Monday through Friday
12:00 noon to 5:00 PM Saturday and Sunday
Email Support: consult@illinois.edu
8:30 AM to 8:00 PM Monday through Friday
12:00 noon to 5:00 PM Saturday and Sunday
Live Chat: click the Live Help Chat button on any Help Desk web
page
8:30 AM to 8:00 PM Monday through Friday
12:00 noon to 5:00 PM Saturday and Sunday
Walk-in: Room 1211 Digital Computer Lab
8:30 AM to 5:00 PM Monday through Friday
Laptop Support: Room 1211 Digital Computer Lab
8:30 AM to 4:30 PM Monday through Friday
The Help Desk looks at laptops by appointment only. Please call ahead to ensure that your 30 minute timeslot can be reserved. Also note that the Help Desk cannot schedule appointments past 4:30 PM.
Fax: (217) 333-4368
Services
Please see our CITES Help Desk Services web page for detailed information about the services we provide. The Help Desk also maintains a current listing of supported software.
Other University IT help desks
The CITES Help Desk can only assist customers who are affiliated with the Urbana-Champaign campus. If you are affilated with the University of Illinois at Chicago (UIC), the University of Illinois at Springfield (UIS) or one of their auxiliary campuses, please contact your campus's respective help desk.
UIC - Academic Computing and Communications Center (ACCC) Client Services Office
Phone: 312-413-0003
Email: consult@uic.edu
Web: http://www.uic.edu/depts/accc/cso/
UIS - Information Technology Support Center
Phone: 217-206-6000
Email: techsupport@uis.edu
Web: http://www.uis.edu/ITS/techsupport/index.html
For assistance with University-wide IT services including Banner, Enterprise systems, Student & Faculty Self-Service and Employee Self-Service:
AITS - AITS Service Desk
Phone: 217-333-3102, 312-996-4806
Web: http://www.aits.uillinois.edu/service_desk/
