Accounts and Passwords

On this page you can find help with passwords, links to account login pages, and help to reset your password.

Managing your Passwords

Most campus faculty, staff, and students need access to password-protected services on a daily basis. For example, most will have at least three passwords: a NetID password, an EnterpriseID password, and an Active Directory password. Many people will have more than these.

Reset your passwords for most CITES services using the Password manager.
Set your security questions to make it easier to reset or recover a forgotten password.
Learn more about best practices for passwords from the CITES Security Team.

Types of Passwords

Click on one of the links below to find out more about the password for that service. For more information about passwords, see the Guide to Passwords.

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Active Directory (AD) Password

Used for various services, including Exchange email and calendaring, Illinois Compass, and campus computer labs; also used by staff to log in to office workstations.
Length	At least 8 characters	Requirements and Limitations Use at least one character from each of three character sets: the uppercase alphabet (A-Z) the lowercase alphabet (a-z) numerals (0-9) Do not use common words or names. Do not reuse your most recent password. Do not change your password twice within a 24-hour period.
Expiration?	None
Where to Set, Reset, or Change	CITES Password Manager
Where to Unlock your Account	Unlock your account from the AD website.
Where to Find Help	CITES Help Desk 217-244-7000 consult@illinois.edu
Documentation	UIUC Active Directory Eligibility for Exchange 2010 accounts Changing your display name

e-Conferencing (Cisco MeetingPlace) Password

The Cisco MeetingPlace system used for e-conferencing (audio, video, and web conferencing) has its own password.

Where to Find Help	CITES Help Desk 217-244-7000 consult@illinois.edu	Requirements and Limitations Length: 6 to 11 characters Includes 4 types of characters from: Upper case Lower case Numeric Punctuation (except $ is not allowed)
Where to Set, Reset, or Change	https://e-conferencing.illinois.edu/password
Documentation	e-Conferencing documentation Cisco MeetingPlace web interface

EnterpriseID Password

(Not a CITES password; see Where to Find Help below.) Used for various services, including registering for classes, applying for financial aid, and accessing official records.

Where to Set, Reset, or Change	Enterprise Applications Self-Service
Where to Find Help	AITS Service Desk 217-333-3102 servicedeskaits@uillinois.edu

Google Apps @ Illinois Password

The Google Apps @ Illinois service uses its own password.
Where to Set, Reset, or Change	Partner Computing Password site
Where to Find Help	CITES Help Desk 217-244-7000 consult@illinois.edu
Documentation	Google Apps @ Illinois

ICS Computer Labs Password

Used in ICS lab locations.
Length	8 characters	Requirements and Limitations See the Requirements for Acceptable Passwords page.
Expiration?	None
Where to Set, Reset, or Change	CITES Password Manager
Where to Find Help	Ask a site consultant at your location, or contact the CITES Help Desk.
Documentation	Instructional Computing Services (ICS) Accounts

NetID Password

Forgot your NetID password? Also called Kerberos password.
Length	8-12 characters	Requirements and Limitations See the Requirements for Acceptable Passwords page.
Expiration?	1 year; see Annual NetID Password Expiration
Where to Set, Reset, or Change	CITES Password Manager
Where to Find Help	CITES Help Desk 217-244-7000 consult@illinois.edu
Documentation	Your Network ID (NetID)

New to Campus? Leaving Campus?

Entering the Urbana Campus : New students, faculty, and staff, learn how to set up your accounts and passwords when you arrive on campus.
Leaving the Urbana Campus: Departing students, faculty, and staff, learn what happens to your accounts when you leave campus.

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