Campus Information Technologies and Educational Services (CITES) is comprised of several units, which are described in the sections that follow. CITES is responsible for the campus IT infrastructure, enterprise services, and solutions that support the education, research, and public engagement missions of the University. The activities of CITES are coordinated by the Executive Director and the CITES Leadership Team.

Executive Director

The Executive Director provides leadership and overall direction to the CITES organization.The Executive Director sets CITES' priorities, which are built around both a strong central program and strategic collaborations with colleges and departments. The Executive Director reports to the Campus CIO.

Academic Technology Services

Groups: Teaching and Research Support and Instructional Computer Services

Unit Description: Academic Technology Services provides training and consultation for incorporating technologies into teaching and research, as well as building and maintaining virtual and physical collaborative learning environments.

Application Services

Groups: Solution Services, Application Development, Identity Management, and Production Applications

Unit Description: Application Services has overall responsibility for CITES' large-scale, campus-level services. These responsibilities range from the design, development, and implementation of services to service management (e.g., enhancements, service life-cycle).

Enterprise IT Infrastructure

Groups: Data Management, Enterprise Windows Operations, Enterprise Unix Operations, and the Data Center

Unit Description: The work of the Enterprise IT Infrastructure unit is to build and maintain the infrastructure (i.e., servers, systems, data center) required to provide reliable campus-level and departmental services.

IT Architect

Unit Description: The IT Architect is responsible for the overall Information Technology Systems architecture that supports the University's business strategy and goals. Such an architecture must encompass the design of new IT services and the modification of existing ones, both to be sure they align with the IT systems architecture and also to maintain a consistent vision of services and their quality. The set of CITES' services provided to the larger campus IT community and to the campus in general must all be a part of a common blueprint. Ideally, the services are all a part of the same Service-oriented Architecture (SoA). To do so involves identifying common foundations, common building blocks, and common tools.

Management & Planning

Groups: Human Capital, User Experience Design, Project Management Office, Application Framework, and the Business & Finance Unit.

Unit Description: The main purpose of the Management & Planning Unit is to advance CITES business practices. One key function is the analysis of all of CITES' services in light of CITES overall business model. The Business & Finance Unit includes IT Procurement, Administrative & Office Support, Business Operations, Business Analysis, the Facilities Coordinator, and WebStore (a service of CITES), which is the primary software distribution source for the University of Illinois.

Networking

Groups: Network Engineering, Network Design & Support, and Network Services

Unit Description: The Networking Unit is responsible for the planning, design, installation and ongoing support of the campus wired and wireless data networks. This includes the networks within campus buildings, the networks that connect campus buildings to each other, and the networks that connect the Urbana campus to the other U of I campuses, to the commercial Internet, and to the national research networks.

Network Physical Infrastructure

Groups: Network Facility, Big Broadband (UC2B), Plant Engineering, and Classroom & Conference Media Engineering

Unit Description: The Network Physical Infrastructure Unit is responsible for the design, installation and operation of the physical infrastructure that supports the phone and data networks in all campus buildings as well as the design, installation, and operation of the educational technology in some 170 General Assignment classrooms. Additionally the Network Facility Group also designs the fiber and copper infrastructure that connects all campus buildings to each other. The Classroom & Conference Media Engineering Group also supports the design and installation of conferencing systems and digital signage and provides AV consulting services for new construction and remodeling projects.

Service Center

Groups: CITES Help Desk, CITES Service Request Management, and CITES Service Center Communications

Unit Description: All inquiries, incidents, and requests for CITES services come in through the Service Center. Information about CITES and CITES services goes out through the Service Center. The Service Center staff work with the other units in CITES to be sure that the voice of customers and clients are being heard throughout the service lifecycle--from the development of a new service to the retirement of existing services.