About CITES
Here you can learn more about CITES (Campus Information Technologies and Educational Services).
More Information
Offices
CITES Office
1102 Digital Computer Laboratory
1304 W. Springfield Ave., MC-256
Urbana, IL 61801
Phone (CITES Administration): 217-333-1637
Phone (CITES Help Desk): 217-244-7000
Email (CITES Help Desk): consult@illinois.edu
Classroom and Conference Media Engineering
95 Bevier Hall, MC-187
905 S. Goodwin Ave
Urbana, Illinois 61801
Phone: 217-333-0506
Fax: 217-333-8479
Office of the CIO
2222 Digital Computer Laboratory
1304 W. Springfield Ave., MC-256
Urbana, IL 61801
Phone: 217-333-3303
Fax: 217-244-7089
Email: cio@illinois.edu
What is CITES?
CITES is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign. CITES employs about 300 people; most of them work in the Digital Computer Lab.
For more information on how CITES is organized, please see CITES Units.
Email and more
CITES provides a number of Internet-type services to the campus,including email, online course management systems, file storage and web publishing, and online calendaring.
The Help Desk
The CITES Help Desk provides computer help in person or via phone, email, or online chat.
CITES also has OnSite Consulting, a help service that makes house calls.
Campus WiFi
CITES designs and manages the campus wireless Internet services.
The Campus Phone System
CITES manages the campus phone and voice mail systems.
Computer Labs
CITES maintains many computer labs across campus and in the dorms.
The Campus Network
CITES staff install and maintain the network and phone hardware across the campus, including wiring, switches, and network and phone jacks in the walls.
CITES also manages the campus's connection to the Internet, working with big ISPs and designing and managing the systems to connect our campus network to the Internet.
Campus Identity Management
CITES manages many of the authentication and identity systems on campus, including NetIDs, various passwords, and the online campus phonebook.
Departmental Network Support
CITES provides network services to network administrators across campus, to help them manage their own departmental networks.
CITES also provides support and personnel to departments to assist in managing their networks.
Smart Classrooms
CITES designs, installs, and maintains "smart classrooms," classrooms with AV and computer equipment.
Research and Learning Technology
CITES assists faculty with using the latest technologies to enhance learning.
Training
CITES provides training for a variety of software and services.