Managing Your Accounts and Passwords
Help with passwords (NetID, Active Directory, etc.), links to account login pages, and what happens to your accounts when you leave campus.
Collaboration and Calendaring
Help with MS Exchange, Oracle Calendar, file sharing via NetFiles, and collaboration technologies such as video conferencing.
Connecting to the Internet
Help with wireless, VPN setup, dialup access, walkup access, and other connectivity topics.
Managing Your Computer
Troubleshooting help for computer problems, and how to protect your computer, data, and identity from online threats. Home of CITES Security.
Telephone and Voice
Help with land line telephones, cellphones, voice mail, paging, and other phone-related topics.
Computer Labs and Classrooms
Campus computer labs and classrooms with computers, printers, scanners, and AV equipment.
Help with CITES Express Email accounts, MS Exchange accounts, Spam Control, quota management, and other email issues.
Online Teaching and Learning
Help with Illinois Compass for students and instructors, podcasting, and other digital media production.
News
New Email Choices For Undergraduates
Beginning August 30, all undergraduate students will be eligible to create Google Apps @ Illinois and/or MS Live @ Illinois accounts. [24 Aug 2010]
Campus Information Operator Services to retire July 16
Faced with budget reductions and a charge to offer state-of-the-art computing and telephony services to campus at the lowest costs, CITES is retiring several services provided by the Campus Information Operators. [08 Jul 2010]
U of I WebStore announces Microsoft Campus Agreement (CA) enrollment
Beginning July 1, all faculty, staff, graduate and professional students on the U-C campus will be eligible for Windows Upgrades, Office, and Enterprise CAL licenses on University owned computers at no cost. [18 Jun 2010]
e-Conferencing service to replace Operator-Assisted Teleconferencing
CITES Operator-Assisted Teleconferencing service is scheduled for retirement on June 30, 2010. [14 Jun 2010]
Jobs
RSS Feeds and Other News
Status of CITES Services
Check for service outages and known issues.